CC-800 Error Message Updating Accounts from Schwab

Question

I use windows and automatically download my daily transactions from Schwab. Everything was working perfectly when all of the sudden it would not download. the message said CC- 800 Error Message Updating. I followed the instructions on how to deactivate and reactivate and every time I  do it comes up with a message saying I can't reactivate because there is a downloaded transaction that has to be downloaded. I then update and there is no transactions that download. How can I get this fixed. They say it is a Quicken problem and not Schwab!

Quicken Kristina · Answer

Hello @Bill40,

I have not seen any response from you.  Do you still require assistance?

Thank you!

Quicken Kristina · Answer

Hello @Bill40,

Thank you for letting us know you're encountering this issue.  Since you're being roadblocked by an error claiming there's a downloaded transaction to accept (which is a known issue), please try the following troubleshooting:

Start by closing and reopening your Quicken.  If the issue persists, then please navigate to Tools>Account List and click the Edit button next to the problem account.  On the Online Services tab, you should see a blue link that says "Automatic entry is".

Click that link.  If Automatic entry is on, turn it off.  If it is off, turn it on.

Once that is done, click OK, read the information window, then close your Quicken program.  Wait about 5 seconds, then reopen it.  Test to see if the issue is resolved.

Please let me know how it goes!