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Continuing saga of OSU not updating bills on R64.xx versions

Carl Davidson

When R64.19 came out, it broke the ability of OSU to update bills, along with many other things. I got most of the "many other things" fixed, thanks to @Bob.'s excellent suggestion discussed here:

https://community.quicken.com/discussion/7965296/my-experience-issues-and-questions-after-update-to-r64-19

Unfortunately, R64.23, which was offered for installation yesterday, did not correct the OSU-related issue. It just changed the error message.

Before:

After:

When I go to Bills & Income as directed, and do an "Update All", it completes with no errors. I cannot find a way to fix this.

Help!

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Comments

Quicken Kristina

Hello @Carl Davidson,

Thank you for coming back to let us know this issue is still persisting. Due to the nature of the issue, I recommend that you contact Quicken Support directly for further assistance, as they have access to tools that we cannot access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

Carl Davidson

Hi @Quicken Kristina,

Will do on Monday. Once it gets resolved I'll post a follow-up here with the details.

@Carl Davidson

Carl Davidson

Hi @Quicken Kristina,

I spent 90 minutes on the phone with Quicken support yesterday (busy week). In the end they escalated and opened a ticket. I didn't get the email confirming the escalation and the problem continues.

BTW, using any of the Review and Repair options in the Bills & Income tab seems to be very dangerous. We used it several times on test copies of my data and each time it completely hosed all my connected accounts. In other words, it deactivated all online services in all my accounts and deleted all my online billers.

I hope to hear back from 2nd level support soon. In the meantime, I'm grateful for regular backups and the ability to copy an account.

Regards,

@Carl Davidson

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear the issue has been escalated.