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Can not login to latest Quicken software

WelshMan

i having problems logging in to the latest version of quicken on a Windows 11 machine.

I can login on line with no problems, but using the same username with the same password i get the message saying invalid username or password.

I have tried everything but it's just not working, can someone tell me what I try next.

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thecreator-b

Hi @WelshMan ,

Check your settings on your Windows 11 Computer as well as your Anti-Virus. Sometimes, Windows 11 is over aggressive in protecting you. Try turning off, applications and restarting the computer. You must restart.

WelshMan

Thank you for your help. It still comes up with the same invalid username and password. I have even reset my password and the same error comes up.

I use the desktop software more than anything else and I cannot even start with a new file, the same error comes up.

RalphC

What happens if you try uninstalling and reinstalling the software?

Quicken Kristina

Hello @WelshMan,

Thank you for letting us know you're seeing this issue. I checked our internal tools and can see there's an issue. To resolve the issue, you will need to contact Quicken Support directly for further assistance, since it is not an issue we have the tools to assist with through this channel. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

WelshMan

Thank you for your help. I will make a phone call this week. Thank you again

ronmeier60

Cannot log into my Quicken account. Even after I log in all I get is invalid password. I' lost count of how many times I changed it in the last two days.