Cannot Connect to Virginia Retirement System (Voya)

JBKnapp

I've been trying to add my wife's Virginia Retirement System (VRS) account into Quicken for Windows for a few months now. I always receive a CC-501 error when I do so. There's no issue with my logging directly into the website.

I noticed in the upper left corner of the Add Account dialog box that there's an incomplete Web address for the VRS site (see attachment). Could this be the source of Quicken's inability to connect to the account?

Screenshot 2025-09-07 082820.png

Quicken Kristina

Hello @JBKnapp,

Thank you for letting us know you're encountering this issue. Per our article on CC-501 errors, please contact Quicken Support directly for assistance with this issue, as it will require having the agent review the logs to track down the exact error, and troubleshoot or escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!