PAYCHECK - Reconciling account changes my paycheck original total

TigerJoe

I know that there was an issue noted on Aug 5 that talked about when Reconciling the HSA account, but I experience this on a more regular basis (last 3-4 months).

I receive a paycheck that is entered with the Paycheck Wizard into my main Checking Account.

There are amounts that are put into other accounts: HSA, 401K, savings account and an another checking Account.

When Reconciling one of the other accounts, the main checking amount is changed to a payment to the other account.

For example: Paycheck is $2000, HSA=$250, 401K=$300, Savings=$100, 2nd Checking=$125 and the balance is left as a deposit for $1225. (values are for discussion).

When the Paycheck is validated (I open and check it) and then the Main Checking is reconciled, all is well. Deposit of $1225 is noted.

Move to one of the other accounts, and see that correct amount is listed as deposit, Reconcile the other account. All is well in that account, e.g. 2nd Checking account for $125 is a deposit.

Return to the Main Checking, and the paycheck entry now is not a deposit, but rather a payment of the amount for the recently reconciled account, e.g. checking account now shows as a payment of $125 rather than the deposit. Open the Entry, and it has all the correct values, exit with saving, and the deposit returns.

Now before someone says it is a display issue, when the reconcile of the "other account" occurs, the balance in now incorrect in the main checking, and shows in the account window as well as when you enter the account until you open and save the paycheck again.

I also note it is not always consistent, and not always only the last paycheck, today, I was trying to reconcile the HSA account, and I noticed in the account window that the main checking amount was off by about 2 paychecks…. and sure enough, I found that the last two paychecks had been changed to payments of $250. Open and save, all is restored.

Now that I know what is occurring it is easy enough to go fix, but it is very annoying to have to fix.

DHolmes

I have been having the same problem for months. It was happening with only one of our paychecks but in the past month it has started happening with the other so it would be really nice to get a solution for this.

Michael Jones

Don't know if it's related, but see this thread for some thoughts on reminder issues with paychecks after recent updates as well.

Latest update broke all future paycheck reminders - somehow web synch messed things up — Quicken

Quicken Alyssa

Hello @TigerJoe & @DHolmes,

Thank you both for sharing your experience and concerns.

I think that the questions/steps provided in the thread that @Michael Jones shared are a good place to start. Some of those are:

1. Have you tried restoring a backup from before the issue started? (I do realize going back months may not be ideal, given that you both have been having this issue for awhile.)
2. Where is your file located?
3. Is your file being synced by a cloud service like One Drive, Drop Box, or iCloud?

Looking forward to your response. Thank you.

TigerJoe

1. No, Paycheck issues have been a reported thing for years. I have no desire to try to go back.
2. on my hard-drive (c drive).
3. Not being synced. do not use remote (seen too many issues reported.)

I do auto-backup and periodic backups as well.

I do not see my description matching the thread that @Michael Jones.
The generic response of restore a backup prior to some arbitrary point is not really helpful.

As Noted in my description, Reconciling in one account that has a payment causes that payment to be the value put into the main checking where the paycheck is, but opening the paycheck and save, it restores it properly.

I would note that today (Sept 22) I applied the update Quicken requested, and now Quicken hangs after 10 minutes or so…not doing anything, but that is off topic. and I will go look to see if others have experience that problem.

Quicken Alyssa

Hello again, @TigerJoe,

Thank you for following up and providing more details.

I think this issue needs some more digging and may require escalation. Please contact Quicken Support for further assistance.

Thank you.