Statement Date and Ending Cash Balance don't persist on investment accounts

LMillsap1

When I reconcile a banking (checking or savings) account and have to "Finish Later" in order to fix something, when I relaunch the reconcile, the Reconcile form remembers the "Ending Statement Date" and "Ending Cash Balance" I had previously used when I originally started the reconcile so I don't have to re-enter them. However, if I do the same thing when I return to continue reconciling an investment account, the Reconcile form forgets the "Ending Statement Date" I was using and replaces it with today's date (which I then have to change back to the actual "Ending Statement Date"), and it forgets the "Ending Cash Balance" amount which I then have to re-enter.

Why doesn't the Reconcile form behave the same for both banking and investment accounts?

Quicken Anja

Hello @LMillsap1,

Thank you for providing such a detailed description of the issue. I was able to replicate what you’re seeing with investment accounts—the Reconcile form does not retain the “Ending Statement Date” or “Ending Cash Balance” when using “Finish Later,” unlike banking accounts.

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue.

We apologize for any inconvenience in the meantime! Thank you.
(CBT-807)