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Account resets after upgrade

GTmem

After the last two software updates ( I am now on R64.23), more than half my my accounts begin failing OneStep Update. The only ones that work after the upgrade are the ones with modern login like BofA and Merrill. Normally an account reset fixes the problem for each account, but thats a lot of time spent. Clearly a bug has been introduced that needs to be fixed.

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Known OLB Errors

Comments

RalphC

I'm not experiencing that issue, so I don't think it's a systemic Quicken issue. What happens if you try validating/super validating your data file?

GTmem

Same errors after super validate.. I did find this Alert is being worked. Same error I am getting on half my accounts after R64.23

ONGOING 9/3/25 CC-501 Error(s) after installing QWin R64.19

GTmem

I submitted the Help item. Its very odd. Upon entering Quicken, I get the CC-501 errors for many accounts with a One Step Update. I can reset the accounts and they connect correctly and within that same session, I can perform a One Step Update successfully for each account I previously reset. However, when I exit the program, and reenter the program and try a One Step Update, I am right back to the CC-501 errors for all the same accounts

Daniel Hoefflin

I have the same problem. Constantly resetting is not the answer. Fix the software!!!

Quicken Anja

Hello All,

Thank you for sharing your experience. I completely understand how frustrating it is to have to reset your accounts repeatedly just to get them working again.

The CC-501 errors you’re describing are part of an ongoing issue that our teams are currently working to resolve. You can follow the latest updates here in our Community Alert.

I recommend bookmarking that thread so you’ll be notified as soon as there are updates or a resolution. While we don’t have an ETA to share at this time, please know this is being actively worked on.

Thank you for your patience as we work toward a fix.

GTmem

after upgrading to R64.25 this morning, all my accounts updated successfully. No CC-501 errors,

Quicken Anja

https://community.quicken.com/discussion/comment/20508863#Comment_20508863

Thanks for the update! Glad to hear the issue has been resolved for you.

GTmem

Well, the error has returned. Same list of accounts failed as before. The one odd thing is that one of my Amex accounts did work, but another with a different userid did not.

Quicken Anja

@GTmem Thank you for following up, we appreciate you keeping us updated and sharing this information. I understand how frustrating it must be for the issue to appear resolved and then return.

As mentioned earlier, this is part of the ongoing CC‑501 issue that our teams continue to actively investigate. The Community Alert thread is still the best place to follow the latest updates and any potential fixes, as there is currently no ETA for a resolution.

I know this isn’t ideal, but continuing to refer to the Alert will ensure you receive the latest information as soon as it becomes available. We appreciate your patience while our teams work on a permanent fix.

GTmem

Last two days, everything worked fine again (including Target which has seem to be an ongoing problems based upon Alerts)

Quicken Anja

@GTmem Thanks for the update! Glad to hear everything is working smoothly again, including your Target account. Fingers crossed it continues to stay that way.