Reconcile Issue (Q Mac)

kwelch02
kwelch02 Quicken Windows Other Member
edited October 20 in Errors and Troubleshooting (Mac)

I am using quicken classic on a mac. Recently, my reconcile function is screwed up. When I try to reconcile, quicken shows the correct online bank balance and it is the same as my quicken balance. However, when I finish, it inserts an adjustment and then the account balance is incorrect. Why is this?

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @kwelch02,

    Thanks for reaching out! I can see how that would be frustrating—having Quicken insert an adjustment when your balances already match is definitely confusing.

    To help figure out what’s going on, could you provide a bit more info?

    • Where is your Quicken data file stored—is it on your Mac’s local hard drive, or on a cloud/external drive (like iCloud, Dropbox, USB, etc.)?
    • Have you tried any troubleshooting steps so far? If so, what did you try?
    • When did you first notice this problem with the reconcile function?
    • Were there any recent updates or changes to Quicken or your system before this started happening?

    This info will help narrow down possible causes.

    Thank you!

    -Quicken Anja
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