Mouse Hover on Graphs not working correctly on Multiple Display

Movie Nut

Release 64.29, Windows 11

I was working with Quicken Support in early Aug on this issue (Ticket ID 11888091). Agent logged on to my computer and could clearly see this issue. The Hover boxes on all charts do not appear in correct position on my Display. I sent the following diagnostic steps to Quicken on 8/6/25:

1. Disconnected HDMI cable of 2nd Monitor from Video Card.

2. Started Quicken, same issue of miss located pop ups

3. Leaving only 1 HDMI cable connected to the video card, I Closed all programs, Shutdown computer, Booted Computer

4. Then started Quicken and pop ups appeared where they should be at ! ! ! (GREAT)

5. Reattached 2nd monitor, closed Quicken, started Quicken, all pop ups appeared where they should be. (Great)

6. Closed all applications, restarted computer with both monitors connected.

7. Upon reboot, started Quicken and the problem of pop us being offset far to left of the monitor reoccurred. (BAD)

While working with one monitor is not an option I want to live with, I thought/hope this helps your team in diagnosing a permanent solution.

Since this interaction, I just looked at the Forum and found a few (Closed) postings (https://community.quicken.com/discussion/comment/20458272/#Comment_20458272) and (https://community.quicken.com/discussion/7957613/issue-after-windows-11-update-edit-using-a-system-with-two-monitors) from other users reporting the same behavior with no clear remedy. Best anyone could offer was to boot with only on Monitor attached, then reattach other monitor or monitors and try not to reboot too often (basically my steps 3 - 5 mentioned above). I think this problem appeared on my system between March and July (I had surgery in late March and was using my laptop (single attached display) for a few months and only noticed this when I returned to my Desktop dual monitor setup.

My first question, is has anyone found a satisfactory fix for this? If so i would love to hear it.

Next, why are these other posts on this issue being closed without any resolution, or at least a recognition by Quicken of posting an Alert so we could follow that for a resolution. I know many of the developers are probably working on the Fidelity EWC+ problem, but I would think this would fall into a different group of developers.

Quicken Anja

Hello @Movie Nut,

Thank you for providing the detailed steps and screenshots. We understand how frustrating it can be when the hover boxes on graphs are not appearing correctly on a multi-display setup.

This is a known issue that has been escalated, and the original ticket remains open and is actively being worked on. At this time, there is no estimated timeline for a fix.

Regarding the other forum threads you mentioned—all threads are closed after 30 days of inactivity, which is why they appear closed even though the issue is still under investigation.

We appreciate your patience while our team continues to work on a solution.

Thank you!
(CTP-12046)

Movie Nut

THANKS, for your prompt response.

1. Great to know this is being worked on, where can I get updates on status of a fix?
2. Thanks for explaining the closure of the other postings. I still think Quicken should post an Alert on these known/in progress issues so we could follow that thread for status and resolution.

Quicken Anja

@Movie Nut You’re welcome, and I completely understand wanting a way to keep track of updates.

At this time, there isn’t an Alert thread posted in the Community for this issue since the ticket you’re referencing was opened directly with our development team rather than through the internal alert process. That’s why you’re not seeing it listed the same way as other Alerts here.

That said, you’re always welcome to check back in and ask for a status update—we have access to the ticket and can provide updates upon request.

Thank you!