Errors with updating Fidelity Accounts CC-800

Question

Anyone else having issues updating from Fidelity Investments and Fidelity NetBenefits? Since the last Quicken update, I keep receiving error messages and am now getting CC-800 which wants me to re-add my account. Will this throw off my gains totals or will Quicken go back to the beginning? Not sure how this works.

Quicken Anja · Answer

Hello @eurogenes,

Thanks for reaching out!

I can see how dealing with a CC-800 error on your Fidelity accounts could be concerning. I checked internally, and the last connection attempt for your accounts appeared successful on our end.

Are you still receiving the CC-800 error? If so, are the transactions still downloading despite the error?

Check back and let us know!