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I am not able to connect to Peak Credit Union. A new domain as of 9/15/25.

Daddio25

Twinstar CU recently merged with Northwest Community CU. On 9/15/25 they launched a new brand and website as Peak Credit Union.

I have been unable to connect to the new website to download transactions. I have two accounts in my Quicken file that are linked to the CU. Here are the things that I have tried:

Update Now (Ctrl+Alt+U) from an individual account. This resulted in a CC-502 error - "Quicken is unable to update your account…" I believe that this did not work because Quicken is still linked to the old domain.
I deactivated the two accounts linked to the old Twinstar CU domain. I then used the Tools>Add Account function to reconnect the accounts to the new Peak CU domain. This resulted in "We encountered an error while connecting to your bank."
I created a new Quicken file and tried to connect to the new Peak CU domain. This resulted in the same error as in step 2.

I am able to log in to the Peak CU website without any issue. The new domain does require 2-factor authentication. On the first login you can register the device to skip the 2-factor for 90 days. One thing that I noticed is that Quicken is not requesting a code for 2-factor authentication during the Add Account step. Should there be?

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Comments

Quicken Anja

Hello @Daddio25,

Thank you for sharing these details with us!

If your financial institution has changed its URL, then it will require them to submit a request to have it changed within Quicken. Since Twinstar CU has merged and rebranded with a new domain, the connection in Quicken will not work until the financial institution updates their information with us.

For more detailed information regarding this topic, please take a moment to review the section titled “How can I fix an incorrect Homepage URL?” found in this support article.

Thank you!

Daddio25

I cross posted this issue to "Errors and Troubleshooting (Windows)". A short time later that post was no longer available. Hmmm…

Daddio25

Additionally I have downloaded my account transactions to a QFX file. When I try to import the file I get a "Quicken is unable to complete your request.[OL-221-A]" error.

It seems that the only option that I have at this point is to manually enter transactions for these accounts. Frustrating.

Daddio25

Thank you @Quicken Anja. I will review that article.

Quicken Anja

https://community.quicken.com/discussion/comment/20511756#Comment_20511756

Regarding your other post, I deleted it as a duplicate since I am responding here to your original post.

https://community.quicken.com/discussion/comment/20511757#Comment_20511757

Regarding the QFX file generating a OL-221 error, please review this support article.

As explained in the article, specifically about QFX files getting this error, you will need to contact the financial institution directly:

Web Connect (Importing a QFX file from your bank's website) - Receiving this error when downloading a QFX file directly from your bank's website indicates an issue with the file itself. You will need to contact your bank to resolve this issue.

Thank you!

Daddio25

@Quicken Anja

Does having the incorrect URL explain why I cannot import a QFX file?

EDIT: Oops! I posted before refreshing the page. 🫣

Quicken Anja

@Daddio25 That’s a great question. Yes—having an outdated or incorrect URL can definitely play a role here. Since your financial institution recently rebranded and likely moved to new servers, the way their QFX files are being generated may still be tied to the old configuration. If the headers or identifying information inside the QFX file don’t match what Quicken expects from the updated institution profile, it will trigger an OL-221 error when you try to import.

This is something only the financial institution can correct on their end by updating how those QFX files are created and ensuring their new connection information is registered with Quicken.

In the meantime, manual entry will work as a temporary workaround, but once Peak CU finishes updating their connectivity details with us, both Online Connectivity and QFX file imports should function as expected again.

Hope this provides more clarity on that!

Daddio25

Working with the Peak Credit Union support team I was able to make the connection from Quicken to my Credit Union. The key was to get Quicken to request a method to send a secure access code for 2-factor authentication. This is the sequence that worked:

On the Account Details - Online Services tab, Click Deactivate. Follow the prompts to confirm.
On the Account Details - General tab, delete Financial Institution and Account Number information. Click OK to close the window.
Repeat for all associated accounts.
On the Account Details - Online Services tab, Click Set Up Now.
On the Add Account window that opens, enter the name of the financial institution. Click on Advanced Options, NOT the Next button.
Click Continue on the next page.
On the How should Quicken connect? page, Select the appropriate connection type. Express Web Connect in my case. Click Next.
Enter your financial institution login credentials. Click Continue.
Quicken will ask for an option to receive a secure access code. Select the appropriate method. Click OK.
Enter the access code that you receive. Click OK.
Select the appropriate Action for all accounts. Click Next.
Quicken will add the account(s) to your file. Click Finish.

Hopefully this may help someone else.

Quicken Anja

@Daddio25 Thank you for sharing the full sequence that worked for you! It’s great to hear that you were able to successfully get Quicken connected to Peak Credit Union.

This will definitely help anyone else facing the same issue after the domain change.

Glad to see it’s working now!

Lona

https://community.quicken.com/discussion/comment/20511821#Comment_20511821

Oh my gosh I was trying to figure this out for HOURS with both Peak Cu and online support. This did the job. Bless you for posting this.

Daddio25

You're welcome @Lona! Glad it helped. 😊

Kugs1

Hello, I am having the same problem with Peak Credit Union. I was finally able to get Quicken to show a connection but it won't actually download recent transactions but it does change my opening balance. I am so frustrated with Peak for this change. Please help.

Quicken Anja

Hello @Kugs1,

Thanks for chiming in!

Have you tried the instructions shared by @Daddio25 earlier in this thread here?

If not, please try those steps as they have worked for him and others.

Let us know how it goes!

max58

https://community.quicken.com/discussion/comment/20511821#Comment_20511821

Thank you so much for this. I was trying to figure this out all this afternoon and found your posting. Followed your instruction step by step and was able to connect with Peak CU without losing any data. Thank you !!!

Daddio25

@max58 Another satisfied customer. 🙂 Glad it helped.

Quicken Anja

https://community.quicken.com/discussion/comment/20517902#Comment_20517902

Thanks for confirming!