New Fidelity Connection Method - Service Unavailable message [Edited]

CharlieG

I am using Quicken Classic Premier for Windows, R64.29. Recently I got a pop-up saying I needed to update the connection to Fidelity. I disconnected by 401k account and went through Setup Download (also tried Add Account). The account is held by Fidelity NetBenefits. I'm selecting Fidelity Investments as my bank and being taken to the Fidelity web site to log in. When I provided my credentials (which work outside of Quicken) I am taken to the page https://login.fidelity.com/ftgw/Fas/Fidelity/RtlCustSSO/OutboundSSOOIDC/authorizeResume and get the message ,"The page you requested is currently unavailable. Please try again later."

I've tried repeatedly over a week or so and always get the same message. Any suggestions on how to reconnect to Fidelity?

CharlieG

As a test I created a new Quicken file. First thing I did was try to add my Fidelity account. I got the same error as before.

CharlieG

Today's release of R64.30 did not fix my problem.

CharlieG

Tried to connect to Fidelity from a different computer. Still got the same error.

Quicken Kristina

Hello @CharlieG,

Thank you for letting us know you're encountering this issue. The Service Unavailable page you reference is on Fidelity's website, which indicates it may be an issue on Fidelity's end. Have you spoken with Fidelity about this issue at all?

It is possible that the issue is being caused by a communication issue or a browser issue. Do you use a VPN, anti-virus, and/or firewall? Have you tried pausing those services while connecting/reconnecting your accounts? Which web browser are you using? Does that web browser have any browser extensions active, such as pop up blockers and/or ad blockers? If so, try pausing those extensions while connecting/reconnecting your accounts. Have you tried using an alternate browser?

I look forward to your response!

EBud

I am experiencing the exact same issue as the original poster. I should note that I have no problem logging into my Fidelity account if I go directly to their website. The only problem is when Quicken passes me to Fidelity so that I can be authorized for download. Mine is also a 401K account through Fidelity NetBenefits. Is it possible that Quicken is sending me to the wrong login page?

admcbride9999

I'm getting the same issue. I've tried both Chrome and Safari.

Quicken Kristina

Hello @EBud & @admcbride9999,

Thank you for letting me know you're also seeing this issue. If you've followed the troubleshooting in my earlier post, and the issue is persisting, then I recommend that you contact Fidelity's support directly, since you are encountering this error on their website.

Thank you!

smess

I am finally being forced to convert (no more downloads coming through the -DC Fidelity connection).
However, I'm also unable to complete it. Every time I attempt (even deactivating online services as a 2nd method to attempt), I keep getting this when I log in to Fidelity.
Trying again later never works…

Quicken Kristina

Hello @smess,

I moved your post to the ongoing discussion on this issue. Please try the troubleshooting steps in my earlier post:

https://community.quicken.com/discussion/comment/20512172#Comment_20512172

You mentioned that you tried deactivating and reactivating the problem account(s). When you reactivated, did you do so by navigating to Tools>Add Account and following the prompts? If not, what method did you use?

Hello All,

Due to the number of people reporting this issue, I reported it to the proper channels for further investigation and resolution. To contribute to the investigation, please navigate to Help>Report a Problem and send a problem report with log files attached.

Thank you!

(CTP-14930)

smess

I've tried it both way. Adding it as a new account from the menu toolbar, but also going into the account to attempt to set up online services. Both result in this same outcome. I have submitted via "Report a Problem" as requested.

CharlieG

I recently needed to reconnect to Chase. I went through the same process that fails for Fidelity and was able to connect to Chase. This makes me think it's not the browser I'm using or any of its extensions that is the cause of the Fidelity issue.

Quicken Kristina

Thank you for your replies,

https://community.quicken.com/discussion/comment/20515193#Comment_20515193

https://community.quicken.com/discussion/comment/20515213#Comment_20515213

Thank you both for sending problem reports with log files attached. It will help our teams investigate the issue.

smess

Called Fidelity as suggested. Fidelity rep told me that Fidelity has paused conversions for everyone at this time due to all of the issues.

GermanBlueRam

I was in Europe for about 20 days and when I returned on October 14, I was finally forced to make the EWC+ change. I tried the authorization a couple of times on October 14 and got the page unavailable error noted above. The process worked on October 15 when I tried again. I made no changes to my Chrome or other settings.

George@

[Removed - Duplicate Post]

Quicken Kristina

Hello @GermanBlueRam,

Thank you for letting us know you're also impacted by this. If you'd like to contribute to the investigation, please send a problem report with log files attached. For instructions on how to do that, please see my earlier post.

https://community.quicken.com/discussion/comment/20515012#Comment_20515012

Thank you!

smess

I don't see this listed in the new thread of known issues (did I miss it?) It seems it must be impacting multiple users

https://community.quicken.com/discussion/7967194/updated-10-17-25-fidelity-migration

Quicken Kristina

Thank you for your reply @smess,

The issue is not on that alert, but it has been reported to our teams and is being worked on.

Thank you!

(CTP-14930)

George@

any updates? just tried setting up with same error message

Quicken Kristina

Hello All,

The response we received from our team is that this error should be a temporary error. Try again in 2-4 hours. If the issue persists, please contact Fidelity's Support for further assistance.

Thank you!

(CTP-14930)

George@

Thanks but nothing has changed. i just spent another 10 mins trying to fix and also commenting here. there must be a better approach here where there is a systemic error to have 100s or 1000s of customers call fidelity to tell them the same thing. I am sure all customers that buy the s/w expect it to work and not be chasing the technical issues to fix. also, i imagine so many other customers do not even know to come here or are not posting. Quicken should do better.

flostog

I just purchased a subscription for Quicken and have the same issue as described above. I will point out that other software (empower, etc) connects with Fidelity without issue. I consider this a showstopper and makes quicken useless. It looks like this issue has been going on for a month now. I hope quicken resolves this issue soon.

EDIT

I tried today (October 28, 2025) and it worked. I have not verified the accuracy of the data yet however.

CharlieG

I just got off the phone with Fidelity. First point - Fidelity Investments and Fidelity NetBenefits are not the same. I am having trouble connecting to Fidelity NetBenefits. The list of financial institutions presented should include two options Fidelity Investments and Fidelity NetBenefits but only Fidelity Investments is there. Until Quicken adds this item to the financial institutions list there is nothing Fidelity NetBenefits can do to help.

kfox

Same problem as Charlie G

Quicken Kristina

Thank you for your replies @CharlieG, @George@, & @kfox

When did you last attempt to connect using the Fidelity Investments connection option? Do you have any regular Fidelity accounts, or are they all Fidelity NetBenefits accounts?

Thank you!

CharlieG

Kristina,

I last attempted to connect to Fidelity investments yesterday, 30-Oct. I tried twice, both failures. I called Fidelity and was told NOT to select Fidelity Investments as the connection option but to only pick Fidelity NetBenefits (which isn't on the list to pick). I have two accounts at Fidelity, one with NetBenefits and one with their Charitable Gift Fund (I don't try to connect this DAF to Quicken). I do not have any regular Fidelity accounts.

Quicken Kristina

Thank you for your reply @CharlieG,

So that our teams can further investigate this issue, please navigate to Help>Report a Problem and send a new problem report with log files attached.

Please let me know once you've sent the problem report.

Thank you!

(CBT-904)

CharlieG

Problem report sent.

George@

https://community.quicken.com/discussion/comment/20518663#Comment_20518663

@Quicken Kristina I have NetBenefits only (401K). Note that prior to the change in the past few months, Fidelity Investment was the choice I selected and I was able to link/download the 401K account data from NetBenefits.

Also, when I select Fidelity Investment from Quicken, and then Quicken opens a new browser to log in and create the link (digital.fidelity.com/prgw/digital/login/full-page?AuthRedUrl=https://login.fidelity.com/ftgw/Fas/Fidelity/RtlCustSSO/OutboundSSOOIDC/authorizeResume), my username and password for NetBenefits works, as evident by being prompted for MFA on the following screen to my mobile number…. so it does recognize my NetBenefit user/pwd but then when it re-directs (after successful login) to login.fidelity.com/ftgw/Fas/Fidelity/RtlCustSSO/OutboundSSOOIDC/authorizeResume, i get the error message… "Warning The page you requested is currently unavailable. Please try again later."

[Edited - Readability]

Quicken Kristina

Thank you for your replies,

@CharlieG,

Thank you for sending that problem report!

@George@,

When I check our internal tools, I can see what looks like a successful connection with Fidelity Investments. Were you finally able to connect, or is the Service Unavailable error still happening?

Thank you!