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CC-502 Elan Financial Services - Fidelity Credit Card Account

CaveCreek

9/26/2025 3:52PM Phoenix Time ( 6:52PM Eastern ) : CC-502 Error on updating Elan Financial Services ( FIdelity Rewards Card ). Persists even on retries. Grumble….

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Quicken Kristina

Hello @CaveCreek,

Thank you for letting us know you're seeing this issue. To troubleshoot, please follow the steps in our article on CC-502 errors:

1- Open the transaction register for the account with the error message.

2- Click the Gear Icon in the upper right of the register and select Update Now.

3- Follow the on-screen instructions to complete the update.

4- Repeat these steps for each account with this error.

If refreshing your accounts does not resolve the issue

Try waiting one business day. This error message is typically caused by maintenance on your bank's website. You can try updating again in a few hours or the next business day. If the issue still occurs after one business day, try the steps above again.

Please let me know how it goes!

CaveCreek

@Quicken Kristina

Thanks, seems to be an issue specific to my account at Elan Financial.