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Funding account details are not available for the payment

L1011

Quicken Premier, Win 11

Just received this email re my Wells Fargo payment account. Worked previously. I have gone through the verify process and deactivated and reactivated. The bill in question shows its processing. I called support as per the email, she said I will have to pay the bill again to see if there are any errors now that I have reactivated. But I can't do another quick pay because it says its processing. Couldn't get her to process THAT.

So do I cancel the payment and try again?

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Comments

Quicken Kristina

Hello @L1011,

Thank you for sharing your experience. To help troubleshoot, I checked our internal tools and can see two Quick Pay payments showing in progress. Since they are not in scheduled status, they can't be cancelled. Did the email you received mention which payment was having trouble? Do you have the ticket number from your interaction with Support?

I look forward to your response!

L1011

The first support said he would call back the next day, I told him I had to work and Friday would be good. He said he would call back Friday, but of course it didn't happen. The next support person said I would have to wait for the next bills to see if the logging out and back in takes effect, so that may take a few weeks.

Now I see that my years of split transactions for my Wells account have disappeared as of about 3 months ago. I also get spurious entries in the memo fields of several accounts.

So what would be the best action to try and recover those split transactions? I assume a file recovery?