Check pay cleared bank but can't clear it in the register [Edited]

Richard Sturgeon

I have a issue the check I wrote through check pay has cleared the bank and it shows up in my checking account but i am unable to clear it in the ledger.

Quicken Kristina

Hello @Richard Sturgeon,

Thank you for letting us know you're seeing this issue. What status do you see for the transaction in your Quicken? Has the cleared transaction downloaded into your Quicken? If so, is it unable to match to the check pay transaction? When did the transaction post in your bank account? Has the biller received the payment yet, or is it still in transit?

I look forward to your reply!

Richard Sturgeon

It has downloaded from the bank shows cleared in the register but can not clear the new match. it has been delivered and deposited into there account.

Quicken Kristina

Thank you for your reply,

The status of the check pay should have updated to Sent/Payment Successful when the check was sent (for more information, see this article on Check Pay). If it did not update, then I recommend that you contact Quicken Support directly for further assistance, since they have access to tools we cannot access on the Community and they are able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance! 

Richard Sturgeon

I have used this a couple more times seems to be working ok.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear it seems to be working okay now.

If the issue returns or you need further assistance, please feel free to reach out!