Cannot Sign Into Quicken Account from Quicken Mac Desktop App

jbtex
jbtex Quicken Mac Subscription Member
edited October 30 in Signing In, Passwords, and Activation (Mac)

I am new to Quicken, running Classic on a Mac. I can't seem to sign into my Quick account from within the app. The Quicken ID and password are correct as I can log into my account with those credentials into the Quicken account in a browser. The error I receive in the desktop app is "Invalid Quicken ID or password". Both are correct. What am I missing?

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @jbtex,

    Thank you for reaching out. To help troubleshoot, I checked on our end, and can see the error you're encountering requires contacting Quicken Support directly to resolve as they are able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance!

    Quicken Kristina

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  • jbtex
    jbtex Quicken Mac Subscription Member

    Appreciate the quick response outside of your normal business hours. Much appreciated. I will reach out to Support.

  • jbtex
    jbtex Quicken Mac Subscription Member

    Looks like the account was temporarily locked due to too many login attempts. The account is now accessible again after the hold automatically expired.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear you're now able to log in!

    If you need further assistance, please feel free to reach out!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

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