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New Download capability from Merrill Lynch Benefits Online downloads incorrect data

dsclove

Previously, Merrill Lynch Benefits Online downloaded a QFX file, which Quicken could import. Now, one must use the Update command. It executes OK, but the data is incorrect. Portfolio holdings information is correct for equities, but not for Bond/Fixed Income. For Bond/Fixed Income, the number of shares is off by a factor of 100. HELP!!!!

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Comments

Quicken Alyssa

Hello @dsclove,

Thank you for sharing your experience, and I am happy to help.

There is an Announcement posted regarding Merril Lynch no longer supporting QFX downloads. Within the announcement, there are also steps on how to import a CSV file as an alternative option.

As for the "Update command", are you referring to the One Step Update?

Screenshot 2025-10-01 at 11.07.05 AM.png

Additionally, providing a screenshot of what you are seeing with, "shares being off by a factor of 100" would be helpful as well. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Looking forward to your response!

dsclove

Yes, I'm referring to One Step Update

I'll attach a screen shot. You will see that the number of shares for PIMCO is 21.284003, but the actual number of shares is 2128.4003. The ML Benefits Online website shows the correct number of shares. There is the same error for the Vanguard High Yield fund. Only these two holding show the wrong number of shares. All others are correct.

Quicken Alyssa

Hello @dsclove,

Thank you for following up with those additional details, which helped a lot!

I think it is best for you to contact Quicken Support directly, as this issue may require escalation. Feel free to come back and let us know how it goes.

Thank you!

specialk84

Having the same issue - would like to know how to resolve.

Quicken Alyssa

Hello @specialk84,

Thank you for chiming in.

If you are having the same issue, please contact Quicken Support directly for further assistance.

Thank you!

dsclove

I called the Merrill Lynch Benefits Online support number yesterday. They opened a ticket with their technical team. They said someone would contact me in a couple of days.

Quicken Alyssa

Hello @dsclove,

Thanks for updating us. Let us know how it goes!

Thank you!

dsclove

No response from Merrill

Quicken Alyssa

Hello @dsclove,

Thanks for the update.

Sorry to hear that they haven't gotten back to you yet. I know from experience, sometimes these things can take time. I do hope they get back to you soon.

Thank you!

dsclove

Still no response from Merrill Lynch. Yesterday Quicken support opened a ticket and escalated the problem.

Quicken Alyssa

Hello @dsclove,

Thank you for updating the thread to let us know.

Glad we could help with an escalation from our end.

Thanks again!

DrAl

Any resolution to this issue yet? It has been almost a month. I have a similar issue. I use to update my ML accounts using DirectConnect and now I have to use EWC+. After switching to the EWC+ method for updating my ML accounts, the share balance for my mortgage backed (FNMA and FHLMC) bonds are off. They are not off by a factor, but are off by the amount of shares that I removed to match the Principal Payment of these bonds.

Interestingly, my US Treasury Bond and Notes do not have this problem.

Quicken Alyssa

Hello @DrAl,

Thank you for adding to this discussion.

Are you saying that you manually entered "Removed" transactions/"AdjShBal" transactions in an effort to align the data in Quicken with what you see on the bank's website?

If so, why was a manual adjustment needed? Were there transactions missing or placeholders that needed to be resolved?

Please review considerations for placeholders here, and resolving them here.

Looking forward to your response.

dsclove

I have had several calls with Quicken support, but no update for several days and no resolution.

Quicken Alyssa

@dsclove,

Thank you for following up.

After reviewing the interaction tickets, I see that the escalation/investigation is still in progress. Although I cannot provide an ETA as to when the issue will be resolved, I can assure you that our teams are still actively working to resolve this issue.

I apologize for any inconvenience in the meantime.

[CTP-14894]

mdub

I am having same problem with Merrill Lynch 401k incorrectly downloading the share balance of the bond fund. I ran the quicken connect method for the first time on October 28 after having used the QFX method for a dozen years. The correct number of shares is 2308.81 and the downloaded number of shares is 23.08. Has a fix for this been established yet?

Quicken Alyssa

Hello @mdub,

Thank you for adding to this discussion.

At this time, this issue has not been resolved, and we do not have an ETA.

If you would like to contribute to the investigation, you can go to Help>Report a problem>Send to Quicken and send over your log files.

Let me know once you have, so I can add you to the ticket.

Thank you!

[CTP-14894]

mdub

I have Reported A Problem and submitted logs to Quicken Help as you suggested.

Quicken Alyssa

@mdub,

Thank you for letting me know!

I have collected the logs and added them to the ticket.

Thanks again!

dsclove

Still no update. I emailed the support team to ask them the status of my ticket number, and I got no response.

Quicken Alyssa

@dsclove,

Thank you for following up on this.

The ticket is still active, and the investigation is ongoing. We do not have an ETA. You can keep an eye on your email for communication from the team handling it.

In the meantime, if you need updates, you can ask here, and I will be happy to provide them.

Hope this helps!

dsclove

Not fixed

Quicken Alyssa

@dsclove,

I appreciate your follow-up.

The ticket is currently open, and the investigation is ongoing.

Thanks again!