One Step Update locks up (Quicken Classic Deluxe ver. R64.30)

A J Ricaud
A J Ricaud Quicken Windows Other Member
edited November 2 in Errors and Troubleshooting (Windows)

It starts the update process but never completes. The entries screen start "flashing" like they are updating but the whole program locks up and I have use Windows Task Manger to close the program. This has been going on for about 2 weeks. Any help is greatly appreciated.

Comments

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    1st step would be to see if the issue can be isolated by financial institution.

    SO, as a test, try initiating a download FI-by-FI from within Q using the GEAR icon and "Update Now" in the upper right corner of the account register.

    For any accounts having a problem, what's the name of that FI (as known in Q) and what download method do you normally use with that FI (Direct Connect, Express Web Connect(+), Web Connect), what?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • A J Ricaud
    A J Ricaud Quicken Windows Other Member

    Thank you for your response. I just tried to update and it worked ok. It seemed to take a lot longer than in the past and I thought it wasn't working.

  • Tom
    Tom Quicken Windows Subscription Member ✭✭

    I am having the same problem. It is happening with at least three accounts: bank, cc and brokerage.

This discussion has been closed.

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