Memo lines show the same thing on all bills

Robert Armani
Robert Armani Member ✭✭✭✭
edited October 1 in Paying Bills, Online Billers & Reminders (Windows)

Why do the memo lines show the same thing on all the bills? I removed them by editing each biller, but the next day they're all back again. What gives?

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Robert Armani,

    Thanks for reporting this. To better understand what’s happening, could you please provide a screenshot showing the memo lines on your bills? If needed, please refer to this Community FAQ for instructions on how to attach screenshots. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Additionally, please provide the following details:

    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
    • Aside from removing them, have you attempted any other troubleshooting steps so far? If so, what were they?
    • When did this issue first start occurring?
    • Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

    Check back and let us know!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Robert Armani
    Robert Armani Member ✭✭✭✭

    Thank you for your response, Quicken Anja,

    Here's the screenshot:

    Biller Memo Line.jpg
  • pjconti
    pjconti Quicken Windows Subscription Member

    I also have the same exact issue.

  • Robert Armani
    Robert Armani Member ✭✭✭✭
    edited November 12
    https://community.quicken.com/discussion/comment/20520560#Comment_20520560

    I remove the memo when I make the payments, but it appears again for next month. So just gotta keep removing until a fix is available.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    https://community.quicken.com/discussion/comment/20521693#Comment_20521693

    Removing the bad memo from the already recorded register transaction does not have any influence on the Scheduled Reminder.
    You need to also edit the reminder, "This and all future instances" to remove the memo from the future reminder transactions.

  • Quicken Anja
    Quicken Anja Moderator mod

    Thank you for following up, though I apologize for the delay—@Robert Armani & @pjconti!

    If you haven't already, I suggest you try to Review and Repair Online billers. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.

    b394v7gg4hay.png

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Robert Armani
    Robert Armani Member ✭✭✭✭
    https://community.quicken.com/discussion/comment/20521767#Comment_20521767

    Thanks UKR for your suggestion, however, I've tried that and it's not working. It comes right back. Not only that, all the weblinks I had set for each individual biller defaulted to Home Depot (in my case).

  • Robert Armani
    Robert Armani Member ✭✭✭✭
    https://community.quicken.com/discussion/comment/20521768#Comment_20521768

    Thank you, Quicken Anja, for your advice. The Review & Repair says it's in sync with the server.

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