Quicken Fidelity communication change download issues

rayseidlinger

I updated to the new web connect plus on 9/25. Since then I do not have any of our accounts being updated. This includes Fidelity managed accounts, IRAs at Fidelity, Our local bank accounts including savings and money markets plus checking, Retirement Voy roth IRA account, Fidelity brokerage accounts, credit card accounts.

I apologize if I am sending this to the wrong discussion group as I am not familiar with this quicken community site.

Thank you

Quicken Anja

Hello @rayseidlinger,

Thanks for sharing the details. I completely understand how frustrating it can be when Fidelity transactions aren’t downloading properly.

Upon checking your account, you are encountering an internal FDP-350 error, which generally indicates that Quicken needs to be re-authorized with Fidelity. Please try the steps below and see if this resolves the issue:

1. Create a backup of your Quicken file first.
2. Deactivate all Fidelity accounts in Quicken.
3. Revoke Quicken’s third-party access from your Fidelity account on their website.
4. Reactivate the accounts in Quicken. When you’re redirected to the Fidelity site and then return to Quicken, make sure to select “LINK to existing” for any accounts that were already in your file.

Let us know how it goes!