Incorrect Subscription Purchased - Need to Renew Quicken Classic

Question

I am writing to request assistance with my subscription renewal. I paid for my Quicken subscription today, October 4, 2025, but my Quicken desktop application still displays a "Membership Expired" message and prompts me to renew.

After reviewing my order confirmation email, I believe I have identified the issue. It appears that I accidentally purchased a subscription for "Quicken Simplifi," but the software I use on my computer is "Quicken Classic."

Here are the details from my order confirmation for the incorrect purchase:

Product: 1-year subscription to Quicken Simplifi

Date: October 4, 2025

Order Total: $39.58

[Removed Personal Information]

My goal is to continue using the Quicken Classic desktop software. Could you please assist me with the following:

* Process a refund for the incorrect Quicken Simplifi subscription.
* Help me purchase the correct subscription to reactivate my Quicken Classic software.

Thank you for your time and assistance in resolving this. Anil

UKR · Answer

As far as Quicken Classic on Windows is concerned …

Did you pay for the correct subscription renewal?

If yes, and if Quicken on Windows still says that your subscription's expiration date is incorrect, please try this:

- (R 64.30 or newer) Click on Help / Refresh Sign in
- (older versions before R 64.30) Please do this:

• Go to Edit / Preferences / Quicken ID & Cloud Accounts

• Click the "Sign in as a different user" link on the right side.

• Sign out, then sign back in to your Quicken account using your existing Quicken ID.

Quicken Kristina · Answer

Hello @acoumar,

Thank you for reaching out!  Unfortunately, we are not able to assist with cancellation and renewal through the Community.  You will need to contact Quicken Support directly for assistance.  Quicken Support's contact information can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available from 5:00 am PT to 5:00 pm PT, 7 days a week.

I apologize that I could not be of more assistance!