Issue downloading from bank

Liz T
Liz T Quicken Windows Subscription Member
edited November 8 in Download, Add/Update Accounts (Windows)

I've been unable to download transactions from BAC for over a week. The error message in Quicken is "Quicken is currently unable to verify this financial institution, please try again later. Ive been downloading from BAC for literally years. What's happened?

Suggestions, solutions?

Best Answer

  • mshiggins
    mshiggins Quicken Windows 2017 SuperUser ✭✭✭✭✭
    Answer ✓

    What is BAC? Is that Bank of America?

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

Answers

  • blandry186
    blandry186 Quicken Windows Other Member

    I am in the same boat as you. A reddit feed said Quicken knows of the issue and is working on a fix but I have not confirmed that with Quicken.

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited October 6

    @Liz T @blandry186

    When you do TOOLS, Account List, what shows in the "Transactions Download" column adjacent to your BofA accounts?

    What shows as the "Financial Institution"?

    [Edited - Removed Personal Information]

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Liz T
    Liz T Quicken Windows Subscription Member
    edited October 7

    Thanks for the suggestion. When I looked at the account list, it does show BAC and says "improve connection". That appears to want to set up one-step update which I don't want to do. Not sure where to go to now. I also can't get out of that screen and can't close Quicken. Frustrating!

  • mshiggins
    mshiggins Quicken Windows 2017 SuperUser ✭✭✭✭✭
    Answer ✓

    What is BAC? Is that Bank of America?

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    https://community.quicken.com/discussion/comment/20514089#Comment_20514089

    That means, you are now in a Catch-22 situation. Bank of America no longer supports transaction downloading using QFX files (even though their webpages haven't been updated yet to reflect that change).

    Setting up One Step Update for your bank downloads, any bank, IMHO, is not a security risk. Many banks are upgrading their security functions to make life more difficult for hackers.
    I've been using One Step Update for decades myself, without much in the way of problems. Having a few of my transactions stored in an intermediary encrypted Quicken (or Intuit) server … I don't see that as a risk.

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