This File is Owned by a Different Quicken ID

CraigStanley

I got this popup from Quicken R64.30 today saying the file was owned by a non-text string. The grayed-out areas are the correct email ID. Is something corrupted here, and if so, what are the steps to correct it?

Quicken Anja

Hello @CraigStanley,

Thanks for reaching out!

If the grayed-out area shows your correct Quicken ID, please go ahead and click “Change Owner.” That should reassign the file to your Quicken ID and resolve the message.

The random string appearing instead of a proper email address isn’t normal—since Quicken IDs are always email-based, this likely indicates minor file corruption. Clicking Change Owner should correct it.

Before proceeding, checking to make sure you have a good backup of your current file saved just as a precaution. Then, try changing the owner and then navigate to Help > About Quicken to confirm the file is correctly associated with your Quicken ID.

Let us know how it goes!

Quicken Anja

Hello @CraigStanley,

Thanks for reaching out!

If the grayed-out area shows your correct Quicken ID, please go ahead and click “Change Owner.” That should reassign the file to your Quicken ID and resolve the message.

The random string appearing instead of a proper email address isn’t normal—since Quicken IDs are always email-based, this likely indicates minor file corruption. Clicking Change Owner should correct it.

Before proceeding, checking to make sure you have a good backup of your current file saved just as a precaution. Then, try changing the owner and then navigate to Help > About Quicken to confirm the file is correctly associated with your Quicken ID.

Let us know how it goes!

CraigStanley

Thanks! I cancelled the popup box, then ran a File Validate and relogged into the Quicken Cloud. That seems to have corrected the issue.

Quicken Anja

https://community.quicken.com/discussion/comment/20514019#Comment_20514019

Thanks for the update and sharing the solution that worked for you!