My BNY Pershing connection has stopped working.

acantle

HI

My connection to BNY Pershing has stopped working for the last couple of months. I have tried reseting it and deactivating it and using the current username and passwords but it never works. Has anything changed with them?

thanks, Allan

Quicken Kristina

Hello @acantle,

Thank you for reaching out! To help troubleshoot, please provide more information. Are you seeing any error message/code? If not, what is happening when you attempt to connect/update your account(s)?

There is currently a known issue connecting with BNY Pershing which may be impacting you. For more information on the known issue, please see this Community Alert:

https://community.quicken.com/discussion/7966963/updated-10-15-25-bny-pershing-ofx-2000

I look forward to your response!

acantle

thanks @Quicken Kristina

When I try to go through the online setup and enter the username and password it simply reports back with "We encountered an error while connecting to your bank". See attached picture of the error.

thanks, Allan

Screenshot 2025-10-20 at 9.15.24 AM.png

Quicken Kristina

Thank you for your reply,

Looking at the error message you attached, I suspect there may be some additional authorization required on the financial institution side in order to connect.

Have you tried following the directions in the error message, and navigating to the Settings page on the financial institution's website to verify your device and link to Quicken?

Thank you!

David Lerner

I have the same issue. It involved 8 separate BNY/Pershing accounts. Following the above directions for all 8 solved the connection problem for 7 of them. One, however, remains unresponsive even though the credentials are correct and the Quicken device is the same for all of them and is verified on all 8.

Misterbill

I had to log in to the Netx site and approve the connection, and now it works. Rather troubling to see that the connection expires in two months, so I'm going to have to go through this process again, and again, and again.

Quicken Kristina

Hello @David Lerner,

Thank you for reaching out! I'm glad to hear that you were able to get 7 of your accounts connected. What is happening with the 8th account? Are you seeing any error messages/codes? If not, what exactly is happening when you try to connect or update the account.

Hello @Misterbill,

Thank you for sharing! I'm glad to hear the connection is now working. The financial institution determines when the authorization expires, and that decision is typically made to balance customer convenience with account security.

Thank you!

CowboyNav1

ANSWER: 3 October 2025, BNY|Pershing updated Quicken Direct Login to incorporate MFA. Investors will need to go to the Pershing account money holders, NetXInvestor account. On your Profile, go to Security Settings and you'll see a Quicken section to approve Quicken's access for 60 days (after which you'll apparently need to re-authorize it).

I too could not connect since early October, but advisor sent me the info … and it works.

ENJOY.

Quicken Kristina

Hello @CowboyNav1,

Thank you for sharing the information your advisor sent! Hopefully it helps others get their accounts connected.

Thank you!

dherzog

I have faithfully bought new versions of Quicken since the early 1990s. [Edited - Readability/Removed - Rant]