Federal Credit Union not updating following their website redesign

Benz44
Benz44 Quicken Windows Subscription Member ✭✭
edited October 22 in Download, Add/Update Accounts (Mac)

Logix FCU received a new web design. I can sign in OK on their website but Quicken is failing to update any of the accounts. I've tried reentering user ID and pw. Quicken shows "Credential Set is in invalid status:103. Login error - Invalid username or password." I'm sure this has to do with their update. Anything on Quicken's end that needs to be updated? Thanks.

Session ID 0759363E-C24B-4F05-B737-2102D5CB8FC4

Error Code: INVALID_CREDENTIALS (FDP-103)

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Benz44,

    Thanks for reaching out!

    The FDP-103 error you’re seeing is usually related to outdated or invalid credentials stored in Quicken. Though it is very possible that this is occurring due to the changes your financial institution has made to their website.

    Please review and follow this support article specifically for error FDP-103, which walks through deactivating the accounts, clearing stored passwords in Keychain, and re-adding the accounts so they link correctly. Following these steps usually resolves the problem.

    If the issue continues after trying those steps, contacting Quicken Support would be the next best step.

    -Quicken Anja
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  • in2ndo
    in2ndo Member ✭✭✭

    I'm having the same issue. called the bank and they said it can take up to five days for things to clear up with Quicken. something to do with the aggregation. is also on their page, here

    https://www.logixbanking.com/quicken-quickbooks-conversion-instructions?utm_campaign=Online%20Banking&utm_medium=email&_hsenc=p2ANqtz-_jRGB8YHbI2ZuvsdtX9_x72Fc0wFrtYQdAiuhhhOUVdft269tXRk5BjwoqZp_HPEd48rpONTCiKlvTQskX5RwH9YiaZw&_hsmi=385543865&utm_content=385543865&utm_source=hs_email

  • Quicken Anja
    Quicken Anja Moderator mod

    Thanks for sharing that info, @in2ndo! We appreciate the update and the link from Logix’s site—that’s helpful context for other users experiencing the same issue.

    -Quicken Anja
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  • Benz44
    Benz44 Quicken Windows Subscription Member ✭✭

    Yes, thank you both (in2ndo & Quicken Anja)!

  • Quicken Anja
    Quicken Anja Moderator mod

    You're welcome!

    -Quicken Anja
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  • in2ndo
    in2ndo Member ✭✭✭

    Nine days later and still waiting for this to be fixed. According to the bank, the delay is on the intuit end of things.

  • Benz44
    Benz44 Quicken Windows Subscription Member ✭✭

    I too received an email from the bank saying that they are waiting on Quicken to turn-on the (new) connection.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for the inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • Benz44
    Benz44 Quicken Windows Subscription Member ✭✭

    Anja, there hasn't been an update on the Community Alert page since Oct 31st. Any forward progress on getting Logix FCU working? I appreciate any update. Thanks.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Benz44,

    Thanks for checking in! The Community Alert was just updated. At this time, the issue is still ongoing and our teams are actively working on it. We don’t have an ETA to share, but any new updates or information will continue to be posted in that Alert as they become available.

    Thank you for your patience!

    -Quicken Anja
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  • SterlingBev
    SterlingBev Quicken Mac Subscription Member ✭✭

    My Logix code has changed from 103 to Care Code: FDP-163. Someone needs to get it fixed, this has been going on for weeks. Losing faith in Quicken's ability.😡

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