Only one of Fidelity accounts is not downloading transactions

pgolda

After migration, one of Fidelity accounts is not downloading transactions. The other Fidelity accounts are downloading transactions (see screen shot). I'm entering transactions manually for now for that account.

I disabled and enabled and reauthorized download for all Fidelity accounts multiple times and still not working. What else can I do? Should I contact quicken or Fidelity support?

Quicken Anja

Hello @pgolda,

Thanks for sharing those details!

Since only one of your Fidelity accounts is failing to download transactions while the others are updating normally, this usually indicates a sync or data mismatch specific to that account rather than a broader connection issue.

I recommend reviewing this support article, which goes over the most common causes and solutions for this type of problem. It also includes steps to check for things like incorrect sorting, hidden transactions, or login session refreshes that can often resolve the issue.

If you still don’t see the missing transactions after trying those steps, contacting Quicken Support directly would be the best next step so they can review your logs in more detail and escalate if needed.

Thank you!