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Questions on Fidelity Rewards Visa

Bob.

Is there anyone currently getting their online bill since the new biller ?

If so, what are you using for the Payee?

Prior to this, I used Elan Financial Services, or more accurately Transfer:[Elan Financial Services (Fidelity Visa XXXXXX)] or something close. hard to see it now, but you get the idea.

Now using Transfer:[Fidelity Visa XXXXXX]

As you can see, I am overdue get a new bill and it oddly shows a Minimum due, yet no Amount Due. Or date due. It should have appeared 4-5 days ago.

Have I selected a wrong payee? If you ARE functioning, please share what your payee is set to! Could this possibly be why no new bill is arriving?

BTW, both Fidelity Visa and Elan Visa have the same address and same account number in my Payees list.

This has become very confusing with the New Biller and Fidelity/Elan biller for the Visa Card.

Thanks!

PS. Too long to scroll the payee list to a Transfer: [Elan….] but I am sure it is there.

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Quicken Mac

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Comments

Bob.

Actually, transfers were above, but….

I deleted the series in Qmac and readded the biller. Only one choice, no options to select anything other than proper Visa account. It KNOWS the current online balance and last payment amount and date confirming it is the correct account, but will not add a bill now due in 19 days and should have come in days ago. The only Payee seems to be the proper Transfer to Fidelity Visa. So the settings appear to unquestionably be the proper account, just no bill grabbed.

I sent more logs to Support and email to my contacts in development.

If this works for anyone else in either Qmac or Qwin, I'd love to know what you might have different than I…

Bob.

So, no one else here has this Card (Elan or Fidelity Rewards Visa) or no one has an issue with it in Online Billers?

Quicken Kristina

Hello @Bob.,

Thank you for reaching out! This issue has been reported to our teams for further investigation and resolution. If you haven't already done so, please navigate to Help>Report a Problem and send a problem report with log files attached to contribute to the investigation.

Thank you!

(CTP-14949)

Bob.

Sent multiple sets of logs on this one Kristina. Surprised no one else has confirmed or denied they see it. Its a popular card and Fidelity issues are similarly popular :) Just really wanted to see that it was not just me. I troubleshoot differently depending on if it is just me or not.

Jon

I have that card, currently it is not set up as an ebill.

Bob.

Thanks, Jon.

Dennis@1

I have a Fidelity Rewards Visa also. I have never received an ebill yet. I had it set up with Elan Financial Services for quite awhile and recently switched to Fidelity as the biller. I received an email today with my new bill, but nothing has shown up on the ebiller yet.

Bob.

Thanks. I did the same. Forced to change to Fidelity Investments with new biller. Also no bill after Fidelity notified me. Waited 10 days or more.

Likely not just me then.

Bob.

Anyone receiving a new bill for Fidelity Visa Rewards? I still am not in BOTH Qwin and Qmac. If you are, I'd love to find out what you might be doing differently than me.

@Quicken Kristina reported several times and sent logs from bioh Mac and Win.

Quicken Kristina

Thank you for the follow-up @Bob.,

I attached the updated logs to the relevant tickets.

Thank you!

(Win CTP-14949/Mac CTP-15380)

Bob.

@Quicken Kristina Interesting update:

BOTH Qwin and Qmac received my Chase bill totally on time this morning. QWIN has not been getting any bills at all this month!

NEITHER have received the Fidelity Visa bill, now very, very late. Could really use help with that one. And with luck, a positive change in QWIN billers now. Next bill in a few weeks.

Dennis@1

Since day 1 on the new ebiller, I have not received a Fidelity Rewards Visa bill.

Quicken Kristina

Thank you for the updates,

I'm glad to hear that your Chase bill arrived on time!

The issue with billers, such as Fidelity Rewards Visa, not arriving/updating is still being investigated by our teams.

Thank you!

Bob.

You'll see my comments on Qwin bills in another thread, but for Fidelity Visa Rewards, still not getting a bill in either Qwin or Qmac.. So I ask again, has ANYONE gotten a recent bill in either platform for Fidelity Visa Rewards? If you have it might be me. So if not, likely still system wide and I would like to see this fixed!

Bob.

Sending logs again.

I have seen some interesting and more thorough than usual replies from the mods on fixing certain issues i did not realize might have fixes. Is there a fix worth trying for this credit card? Something nags at me saying with new biller there is some discrepancy with Fidelity investments and Elan Financial for where this CC comes from.

@Quicken Kristina any thoughts?

Bob.

I decided to call in. Agent said known issue, no ETA. But also that I will be notified in email. I somehow doubt that as I cannot recall ever being notified of a fix in email, but maybe. He also said will require removing and readding the biller.

FWIW

Quicken Kristina

Thank you for your replies @Bob.,

Are you referring to your contact with Support from the 19th? If so, they may not have properly understood the issue you're encountering. I can see they tagged this alert in the support ticket:

https://community.quicken.com/discussion/7966964/ongoing-10-23-25-incorrect-error-in-fidelity-bofa-and-merrill-lynch-doesn-039-t-prompt-migration

However, you were talking about an online biller issue, not a connection issue with the financial institution.

Typically, there are a couple ways that you may get an email when an issue is resolved:

The main way, if there is a Community Alert for the issue, is to bookmark the alert and have your notifications set to email you. Then, you would get emails any time the alert is updated, including when it's marked resolved.

The other way to get an email is if you call Support and the issue is escalated, the escalated team will generally email if they need more information or when they believe the issue is resolved.

I added the updated logs you sent to the ticket.

Thank you!

[Edit - Added tag]

Bob.

Was that for me @Quicken Kristina ? If so, the issue is that since no biller neither platform gets an Online Bill for Fidelity Visa Rewards Card nor is there ANY message such as awaiting new bill, etc. As if it can't find the biller. And before new biller, one could connect either through Fidelity or Elan. Now only Fidelity Investments will list that card.

I called in to see if just me. Comments are above. Unless He did not understand, it seems it is everybody.

What is your take on this?

Quicken Kristina

Thank you for your reply @Bob.,

Yes, the previous comment was addressed to you. I edited the post to make that more clear.

I don't think that it's just you seeing the issue. I haven't seen a lot of posts about the Fidelity Rewards card specifically, but I have seen a lot of posts about the new bills service provider either perpetually on "awaiting bill" or showing incorrect/outdated information.

Thank you!

Bob.

@Quicken Kristina As I mentioned, this one is different. I have a number of Biller Issues, a few awaiting next bill, etc. This is different. Nothing. Even delete and readd and nothing. No mention waiting first bill. Nothing. As if there is no connection being made.

I might question if the Rewards Visa is linked to the proper biller of Fidelity Investments? Make sense? Maybe it should be ELAN, which is not in the available billers list. It shows I have added the biller when I try to add again, but nothing ever happens with it.

If CS added it to the wrong ticket that should be changed. I thought he understood. And if not, exactly the reason I prefer to post here than call in.

Quicken Kristina

Thank you for your reply,

I sent you a DM. To view it, please click the envelope icon near the upper right.

Thank you!

George L

Still cannot get Fidelity Visa Credit card set up to download since the change in accounts. What can I do?

Dennis@1

Are you having problems setting up your Fidelity Rewards for eBill or is it set up but not downloading any bill information? The latter is the case for everyone as far as I can tell. I am not aware of anyone that has reported on this forum that they have actually received an Ebill on their Fidelity Rewards Visa.

Quicken Kristina

Hello @George L,

Thank you for reaching out! To clarify, as @Dennis@1 asked, are you having trouble connecting your card to download transactions into Quicken, or are you having trouble setting up your Fidelity Rewards card online biller?

I look forward to your response!

Bob.

Just a note, I am working with escalated Quicken Support on this very issue of being properly connected to Fidelity Visa Rewards Card yet grabbing NO e-bill since (and perhaps before ) the new online biller.

To date we have tried using both Fidelity and Fidelity Investments with no luck. We just spoke moments ago and set another call for this Monday. If not worked out then, it will be escalated yet higher in the support chain.

I will report here with anything helpful when and if…

SeaStar

My Fidelity Rewards Visa transactions download fine with the account's On-line Services set up with Elan Financial Services as the Financial Institution and Express Web Connect as the Connection Method. But since at least June 2024, there's been unreliable download or entry of Fid Rewards Visa bill, monthly statement, amount due, and date due. The corresponding bill in Bills, Income, Reminders displays "awaiting new bill." I sent Report a Problem months ago. Reference Q Community topic No Fidelity Signature Rewards Visa Statements (Elan) — Quicken posted Aug 2025 and Fidelity Signature Rewards Visa Fails to Link Bill — Quicken posted June 2024. I look forward to a resolution as much as everyone else.

Bob.

Still broken and Fidelity Visa has already sent my monthly statement. Logs sent again.

Bob.

Has anyone received an online bill from Fidelity Visa Rewards? Transactions are fine, just no eBill.

Has anyone tried deleting the eBill and series and connecting again to see if that helps or further draws out the process with Awaiting Next Bill?

Reported the issue again today. Escalated ticket # CTP-16096 if you report and and add your voice to the issue.

Jon

I reconnected mine to see if it has improved, but it'll be another week or so before my next statement.

Bob.

I'll look forward to hear.