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Fidelity Netbenefits Issue after Reauthorization - SS S&P 500 Index K - Incorrect Price History

DanTheMan1

Last week I was prompted to reauthorize my Fidelity account (including Netbenefits) with Quicken for Windows. After doing the reauthorization, I am now experiencing an issue with the downloaded prices for one of my holdings in a 401K account. The downloaded price for SS S&P 500 Index K is incorrect. I have verified the price by logging into Netbenefits and confirming the current prices this week. For some reason after the reauthorization, Quicken is showing that the mutual fund has the symbol OPHC and is of Asset Class: Small Cap Stocks. Neither of those are true. I have tried to have Quicken redownload the historical prices for the last 30 days which are all incorrect. I tried resetting my Fidelity account in Quicken to see if that would resolve the issue. It did not. I also upgraded to Quicken R64.35 Build 27.164.35 this morning to see if that resolved the issue. It did not. I also tried resetting the account again this morning to see if that would resolve the issue. Again, no improvement.

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Quicken Kristina

Hello @DanTheMan1,

Thank you for letting us know you're seeing this issue. You mentioned that you're seeing an incorrect symbol and asset class; that is likely the reason that the price downloading is incorrect. Have you tried manually correcting the symbol by navigating to Tools>Security List, right clicking on the Security name, and clicking Edit?

That will take you to the Edit Security Details screen, where you should be able to correct the Symbol and the Asset Class for the problem security.

Please let me know how it goes!

Al Craig

I'm having the exact same issue since around the middle of October. That may correspond to when I reauthorized my Fidelity account. I've tried editing the security details, but I don't know what the correct ticker symbol should be. If I do a search on the security name, no result is found.

kOs

@Quicken Kristina I have a very similar issue as @DanTheMan1 with Fidelity NetBenefits. One of the mutual funds in my 401K is called Fidelity Growth Co Pool CL F. Its daily price always updated in Quicken until the changeover. Unlike my other holdings, the symbol is blank. So I called Fidelity and they gave me an eight digit code but it's not the symbol and it doesn't solve the issue. The rep claimed the fund is unique to my 401K but that doesn't explain why it always updated until now. Can you help?

Quicken Kristina

Hello @Al Craig & @kOs,

Thank you for letting me know you're seeing similar issues. If there is no ticker symbol, or the ticker symbol isn't recognized, then our service provider would not be able to provide price updates, but that information should still be provided by Fidelity. If that is not happening, and editing the Security information did not correct the issue, then I recommend that you contact Quicken Support directly for further assistance, as they have access to tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

DanTheMan1

This appears to be a known issue as reported in Quicken Fidelity Updates. I am now tracking this issue as CTP-14996. I removed the incorrect symbol that was assigned to my mutual fund. But, Quicken is still not able to download the correct prices. Hopefully, once CTP-14996 is solved, I will be able to again download the daily prices. In the mean time I am manually updating the pricing history.

https://community.quicken.com/discussion/7965464/updated-10-28-25-fidelity-updates

NetBenefits – Non-Public Traded Funds Share Price Updates Not Downloading (CTP-14996)
- Status: Open; multiple users affected.

Al Craig

Thanks for the update DanTheMan1

Kevinky

I'm also having this same issue with non-publicly traded 401k funds on Fidelity Netbenefits, which updated prices for years, no longer will update. I have to manually update the prices every day. Please fix this.

Quicken Kristina

Hello @Kevinky,

Thank you for letting us know you're seeing this issue with non-publicly traded 401k funds. This issue has already been reported to our teams for further investigation and resolution.

Thank you!

(CTP-14996)

Kevinky

I refreshed my Fidelity Netbenefits 401k accounts and the current prices actually updated today. This appears to be fixed. Can anyone confirm that the issue is indeed resolved as appears to be the case? Its been months since it worked as I was having to manually enter prices so I'm really hoping this is fixed and I won't have to do that anymore.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear that the prices updated. Have they continued to update, or was this a one-time thing?

Thank you!

kOs

@Quicken Kristina I'm able to download prices for all my 401K holdings in Fidelity Netbenefits except for one — FID GROWTH CO POOL CL F, symbol 1617E711. The price always downloaded in the past but stopped after the changeover.

Quicken Kristina

Hello @kOs,

Thank you for letting me know you're also impacted by this issue. I added you to the ticket so that our teams will know you're also affected by this issue.

Thank you!