Cannot get cash balance to reconcile/show accurately (Fidelity)

Charles Farnell

I am trying to get my Fidelity brokerage account cash balance to reflect the correct amount.

I see cash shown in the following buckets (all different amounts!)

Account list brokerage cash - $A

Account register brokerage cash - $B

Portfolio view cash - $C

My actual brokerage cash balance is $D.

A, B, C and D are all significantly different.

I have no faith in the reconcile account option from settings or validate/repair file.

What is my best option for showing the correct amount in all places or at least on the Portfolio view of cash as this is the view I use the most?

Quicken Alyssa

Hello @Charles Farnell,

Thank you for sharing your experience. Definitely sounds like a strange issue you are seeing with the cash showing as different amounts in several different areas.

I have some follow-up questions for you.

• How long has this issue been happening?
• Does this only happen with one account?
• Do you have other brokerage accounts?
• Where is your data file located?
• Is your file being synced/backed up by any third-party services like Dropbox, Carbonite, or OneDrive?

Additionally, screenshots of what you are seeing may be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

Charles Farnell

• How long has this issue been happening?

10+ years

• Does this only happen with one account?

Yes

• Do you have other brokerage accounts?

Yes

• Where is your data file located?

C drive

• Is your file being synced/backed up by any third-party services like Dropbox, Carbonite, or OneDrive?

No

Quicken Alyssa

@Charles Farnell,

Thank you for following up with those additional details.

Can I have you test something for me? I am wondering if you copy your file and validate it, if you will still see this issue in the copied file.

To test this out, follow the steps in this Support Article for advanced data file troubleshooting. Don't worry, if we see no difference in the copy file, we can always go back to the original file.

Let me know if the issue is still present in the copy file, and we will go from there.

Thank you!

rayseidlinger

Same issue. the accounts do not have the option to change from shares reported (fidelity) to cash. All accounts except SPAXX, I do not have an option to switch. Includes FDRXX and FZFXX.

Quicken Alyssa

Hello @rayseidlinger,

Thank you for adding to this discussion.

To clarify, you are saying you don't have the options mentioned in this Community Alert post?

If that is the case, it is a known issue that is currently being investigated, and a fix is planned for the near future. If that is not what you were saying, let me know.

Thank you.

[CTP- 14825]