Honda Finance American - Owner FDP-108

System

This discussion was created from comments split from: Honda Finance American - Owner CC-508.

mkh.finan

Quicken for Mac user. I worked with Honda on the phone for an hour on October 24. They apparently put some updated code on the website that made a mess of logins. I was unable to change my password AT ALL on the site. I received an email from Honda that they had backed out the bad code and asked me to try changing my password again. It worked just fine and I was able to re-link my Quicken Account to my Honda loan for the next five days. Today (October 29) I started receiving this message again.

Honda Finance American - Owner requires a password change. Log in at their web site to update your password. Return to Quicken, Update again, at which time you’ll be asked to reauthorize. (FDP-108)

I successfully updated my password on the Honda site and was able to access my loan information there. Upon going back into Quicken and used the updated password, I received this error message:

…so the same error code, but with a different message. I have submitted a report to Quicken Support.

Gary Mark

same here for the last two days - changed password as directed (at the Quicken end) and when I came back had the "denying access …" message [Quicken Classic Mac]

tk2johnson

Me too, same FDP-108 error

Quicken Anja

Hello All,

Thank you for taking the time to report this issue.

First, please take a moment to review and follow the guidance found in this support article regarding FDP-108 which provides more context on the error and steps that may help resolve it.

However, we have also be forwarded this issue to the proper channels to have this further investigated. We request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.
(CBT-882/CTP-14989)

StahlysGirl

I'm also getting the same error. Had a heck of a time changing my password on the website over the weekend. Was finally able to get that done today. Came to Quicken to update the login and I'm getting the same error.

Dave Swan

Same error. Same attempts to fix. Also changed password on the hondafinancial site. Same 'denied access' continuing message and no download.

Quicken Anja

Hello everyone,

Thank you all for adding your reports and details—it’s greatly appreciated!

Just to reiterate my earlier message: this issue has been forwarded to the proper channels for further investigation. To help our teams gather more data, please navigate to Help > Report a problem within your Quicken program and include log files, screenshots, and a sanitized data file when submitting.

These submissions are vital in helping us identify the cause and work toward a resolution.

Thank you again for your patience and cooperation while this is being investigated.

tk2johnson

Is there an ETA on a fix? For me it's been since Monday 10/27 I can't login.

Stuart Boyle

This is not a mac-only problem. I believe that every time you log-in into the Honda website that it is emailing us a confirmation code to enter. Since the Quicken update process doesn't have a method for this, I believe this could be related to the problem.

Quicken Anja

Hello @tk2johnson & @Stuart Boyle,

Thank you both for your reaching out. We’re aware that this issue is affecting both Mac and Windows users, so it’s not limited to one platform.

The ticket for this issue is open and actively being worked on by our teams. At this time, there is no estimated timeframe (ETA) for a fix, but we’re continuing to investigate.

For Windows users experiencing this, please follow the Windows thread found here. For both Mac and Windows, submitting problem reports through Help > Report a Problem in Quicken—along with logs, screenshots, and a sanitized data file—helps our teams with the investigation.

We greatly appreciate your patience while this is being addressed.

Jim Allen

Still no fix?

Quicken Anja

@Jim Allen As I mentioned in yesterday’s post, this issue is still ongoing. The ticket is actively open and being worked on by our teams. Unfortunately, we don’t have an ETA on resolution.

To contribute to the investigation, please be sure that you have submitted a problem report through Help > Report a Problem in Quicken with your logs, screenshots, and a sanitized data file attached.

We appreciate your patience while this is being addressed.

mkh.finan

I agree with Stuart's post. It appears that Honda is using TFA and there is no way to turn it off on their website (which I wouldn't want to do anyway), and/or no way to do any verification through Quicken.

Quicken Anja

Hello All,

We now have an open Alert, and our teams continue to work on this issue, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

We apologize for any inconvenience in the meantime! Thank you.

tk2johnson

This is really taking a long time to fix. Is this normal?

Quicken Anja

Hello @tk2johnson,

I completely understand your frustration—this one has been ongoing for a while. Unfortunately, some connection issues can take longer to resolve, especially when they require coordination with the financial institution’s technical teams.

The ticket is still open and actively being worked on by our teams. While we don’t have an ETA to share yet, any new information will be posted in the Community Alert linked above.

We really appreciate your continued patience and understanding while this is being investigated.

Keary

As of 20 Nov, this problem remains.

Quicken Anja

https://community.quicken.com/discussion/comment/20523349#Comment_20523349

Hello @Keary,

Thanks for checking in. Yes, as of today, this issue is still ongoing. The ticket remains open and our teams are actively working on it, but we don’t have an ETA available at this time.

Any updates or new information will continue to be posted in the Community Alert linked above.

Thank you for your patience!

Jim Allen

What has happened to this problem? It seems to have lost any focus to fix.

Quicken Anja

Hello @Jim Allen,

I understand the frustration—this has definitely been a lengthy one.

To reassure you, the issue has not lost focus. The ticket is still open, and our teams continue to work with the necessary parties to move the investigation forward. Unfortunately, we still don’t have an ETA we can share, but the issue is actively being worked on.

Any new developments will be posted directly in the Community Alert as soon as we receive them, so that will remain the best place to check for updates.

Thank you!

tk2johnson

There's another thread about this ("Online Banking & Known Product Issues: ONGOING 11/19/25 Honda Finance - CC-508/FDP-108 error") stating the issue is resolved but it's still not working for me.

Jim Allen

I am having the same problem. The issue is not resolved.

mkh.finan

I guess you could say someone is making "progress"(??), because at least I'm not getting the FDP-108 error anymore. Now I'm getting an FDP-105.

tk2johnson

I am also now getting FDP-105 error. Not sure how or why Quicken thought the issue was resolved.

Quicken Anja

Hello All,

Thank you for taking the time to let us know the issue is ongoing and that the error you are receiving has changed.

The Community Alert has been reopened and updated. Please bookmark the Alert for any and all upcoming information and updates.

Thank you!

Quicken Anja

Hello again,

Thank you all for reporting that the error has changed from FDP-108 to FDP-105. We really appreciate you taking the time to share these updates.

Although this appears to be related to the original Honda Finance investigation, the change in error code indicates that the connection is now failing at a different point in the process. Because of that, this behavior is being tracked under a new investigation, and updated data is needed to help our teams continue troubleshooting.

If you haven’t already done so since the error changed, please submit a new problem report from within Quicken by going to Help > Report a Problem, and be sure to include:

• Log files
• Screenshots of the error
• A sanitized data file

Even if you previously submitted logs for FDP-108, submitting new logs for FDP-105 is very helpful and ensures the current issue is fully captured.

As mentioned above—the Community Alert has been reopened and updated, and that will remain the best place to watch for any new information as it becomes available.

Thank you again for your patience and for continuing to report what you’re seeing.
(CTP-15766)