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Online billers continue to fail

Steve Horrocks

Quicken Classic for Windows R64.35
The following online bills continue to fail to connect to Quicken
Cox Communications
Verizon Wireless
Dominion Energy - Virginia
Local online biller, Hampton Roads Sanitation District, also fails to connect to Quicken.
All of the above online billers are listed as being able to connect to Quicken.

Just sharing.

Steve
Quicken user since 1988

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Comments

Quicken Alyssa

Hello @Steve Horrocks,

Thank you for sharing your experience.

When you say these bills fail to connect, what exactly are you seeing from your end? Are you getting an error message when you try to add them? Are they added successfully, but the bill amount is not present? Do you get an error when trying to pay these billers?

Additionally, screenshots of what you are seeing could be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

Steve Horrocks

There is no error message.
The bills say "pending". Pending appears for minutes or up to 24 hours.

Pending turns to "Failed" accompanied by "fix it".
Attempting to "Fix it" repeats the failure cycle (pending then fail) but a much shorter time span then the first attempt.
No amount of the bill or due date is displayed because of the failure to connect.

I just delete the on-line biller and go with manual billing and manual reminders.

This has been ongoing since August with R64.24.

Steve
Quicken user since 1998.

Quicken Alyssa

@Steve Horrocks,

Thank you for following up.

I confirmed that all four billers you listed are supported. I was also able to confirm that you are on the latest release.

At this point, you will need to contact Quicken Support directly so they can report the issues you are seeing with these billers. They can also process an escalation if needed.

Thank you!

Steve Horrocks

QW Classic R64.35.

Hey Quicken….
I found another national biller that fails to connect to the online bill.
Progressive Insurance
I thought there was hope. It remained in Pending since Saturday.
This AM, poof! Failed.
No message, no null codes, nothing.
Fortunately, I only pay this one annually.

Steve
Quicken user since 1988

Steve Horrocks

[Removed-Rant/Disruptive]

UKR

Until the new Bill Manager service supports your biller, IMHO, you have these alternatives (in no particular order of preference):

1. Use Quicken Bill Manager's Check Pay making sure to submit payment early enough (at least 3 weeks before due date) to allow time for delivery and processing of a paper check.
Note: limited number of free transactions per month. See Quicken Bill Manager: How many payments can I make each month?

2. Every month logon to your bank's website and, using the bank's Bill Pay service, schedule your bill pay payments to be executed by the bank from your checking account. In parallel to that, in Quicken use a regular Scheduled Reminder to record your payment. Repeat both actions every time another payment is due.

3. Bypass Bill Manager. Automate the process. Let the biller's (or credit card company's) computer system do all the work for you. Logon to the biller's website once and set up their Autopay (or APS, Direct debit, etc.) service to make the current payment and all future payments on Due Date directly from your checking account. In parallel to that, in Quicken, every month, record a regular Scheduled Reminder to keep track of your payments before they come due.

4. Write (or print with Quicken) a paper check and mail it to the biller, making sure to mail payment early enough (at least 10 days before due date) to allow time for delivery and processing.

I've been using method #3, Autopay, for decades, since before the Internet and transaction download capabilities were even introduced. It's easy to get used to this process. And I have yet to miss a single payment.

JTEBass

Updated to the new and reputedly improved bill manager in September. At least two updated to Quicken, but I had to convert all my online billers to manual. One always reported invalid login credentials, but I copied/pasted the exact data I use to log into the biller's site. The other kept showing "awaiting first bill". The online chatbot eventually got me to a person who, after an hour, said it had to be escalated with a promise of an email within 24 hours. No email. Tried again about a week later, and they remoted in, said there was something missing, and it's a known error, and I'd get an email. Still no resolution. So
A. Is it fixed so I can go through the process of connecting my billers again?

B. If it's not fixed, is there a realistic time frame to see it fixed?
[Removed-Disruptive]

[Edited-Readability}

cyberphile

@JTEBass

[Removed-Disruptive]

Quicken Alyssa

@Steve Horrocks & @JTEBass,

U have sent you both direct messages. Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!