Quicken Classic: "Invalid Quicken ID or password" Error Message when Logging In

ScottoG51

(After a manual update**), when I start Quicken Classic (on Windows 11), I am prompted to sign in to my Quicken account. I am using the same Quicken ID (email address) and password that enables me to log into my account or Quicken Web from my (Chrome) web browser but Quicken Classic issues the "Invalid Quicken ID or password" error message. And using 'Forgot your password" to receive a verification code and change my password doesn't help! When I try to log in again, I receive the same error message.

** This is the latest symptom in a string of problems that began yesterday when Quicken Classic began consistently shutting down after ~15 seconds. I discovered that somehow my QDF data was residing on MS OneDrive. I moved all content to my local C: drive (and recovered a slightly out-of-date QDF file) and QC would then stay up … but only if I cancelled the auto open of the QDF file and used the manual File/Open process instead. In an attempt to fix that anomaly, I then downloaded and reinstalled QC. And now I can't log in at all.

Please advise!

Quicken Kristina

Hello @ScottoG51,

Thank you for letting us know you're encountering this issue. I checked our internal tools, and it looks like you were able to login and update your accounts. Is that correct, or is this issue persisting?

If the issue is persisting, I recommend following this step from our article on resolving issues with the program crashing to help determine if a file specific issue is causing the problem:

Try opening Quicken without a data file.

1. To do this, hold Ctrl + Shift on your keyboard and double-click the Quicken icon.
   • Note: You will need to continue to hold Ctrl + Shift until Quicken opens with a blank screen.
2. If this occurs, there may be an issue with the data file that's keeping Quicken from opening properly. Follow these steps to Restore a backup file.
3. Then, Validate the restored backup file by going to File > Validate and Repair File.
4. Check Validate file and click OK.

I hope this helps!