Salary splits all screwed up

Question

About two months ago, my salary splits were all wrong (after having adding a reminder with the correct splits). Last month I had to correct the splits again, so I deleted my salary reminders and added a monthly reminder based on correct splits.

So my paycheck today is all wrong again.

Quicken seems to lose the splits in my saved reminders.

How can I fix this?😣

Aholiab · Answer

Thank you, Jim Harman.

I do use the mobile app, and even the web app, so I hesitate to turn off synchronization.

This only happens at the end of each month, so I'll put up with the problem for now.

Aholiab · Answer

Dear BK,

Here's my build and version. I try to keep up-to-date.

Thanks for telling me that this is a known problem. That helps.

Jim_Harman · Answer

@Aholiab Do you have the Sync option at Edit > Preferences > Mobile and Web enabled? There have been reports that this scrambles split transactions, including paychecks.

If you don't use the mobile apps or Quicken on the Web, you can safely turn this off (slider to the left).

If you do use the mobile or web features, you can turn it off to see if that stops new occurrences of the problem, and if so  decide whether you want to leave it off while Quicken fixes it.

Please let us know what you find.