Ascensus connectivity issue

MSStateDawg

My company has just stood up a 401K plan which is administered by Ascensus. I can login to my Ascensus account on their website. When attempting to add the account to Quicken, I tried all three (see attached) of the Ascensus options because I had no clue which one I should use. None would connect and all three result in a CC-502 error (see attached).

I did some searching and found numerous reports of other users having this issue as late as a month ago. The related community alerts have been removed which leads me to believe that the issue was resolved. I've seen posts where it's working fine for some users now.

Is this issue still occurring for anyone else?

Quicken Kristina

Hello @MSStateDawg,

Thank you for letting us know you're seeing this issue. There was a known issue a while ago, but I can see the tickets were marked resolved because the customers who'd reported the issue confirmed they were able to successfully connect.

Since you have been encountering this error for longer than 24 hours, per the guidance in our article on CC-502 errors, I recommend that you contact Quicken Support directly for further assistance. Quicken Support's contact information can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available from 5:00 am PT to 5:00 pm PT, 7 days a week.

I apologize that I could not be of more assistance!