Syncing with Quicken Cloud error message

Nancy2021

two days now, Sync process fails.

Error message: Quicken encountered a server-side error while syncing your data [HTTP-503].

Quicken Anja

Hello @Nancy2021,

Thank you for reaching out to tell us about your issue.

If you haven't already, I suggest resetting your cloud data and see if that may make a difference. However, before doing so, first, please save a backup. Then, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 

If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.

1. Go to Edit
2. Preferences...
3. Mobile & Web
4. Make sure Sync shows it's ON and click on Reset your cloud
5. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
6. Wait for the sync reset to finish
7. Navigate to the Mobile & Web dropdown menu 
8. Select Cloud Sync to resync your data and to make sure no errors occur

Once that is done, see if the issue still persists.

Let me know how it goes!

Quicken Anja

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Quicken Anja

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!