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Fidelity download share balance error

Bob@45

Another new (to me) issue from my Fidelity downloads.

Quicken Classic Premier R64.35 build 27.1.64.35

In my Trad IRA I bought Mirati Therapeutics (MRTX) in Feb 2023. The company was bought by Bristol Meyers and so was recorded as a Sold with a transaction date of 1/25/2024.

There's been no issue with this for the past few downloads, but today I got a Securities Comparison Mismatch, with 80 shares reported in the download compared to zero shares in Quicken.

Quicken's zero is correct. Why would Fidelity download a position that I sold 22 months ago? Or since EWC+ goes through intermediary servers on its way to me, did one of those servers have a wrong share count?

Is there any way to determine that?

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Comments

Bob@45

I tried to do a Report a Problem, but Quicken Crashed.

Restarted Quicken. Clicked on the IRA account. Clicked Reconcile Shares. Got the error screen. Tried to click on Help to report, but cannot do that with Securities Comparison Mismatch window showing. Clicked Done. Then did Report a Problem. Category = Bank download/ Transactions Errors. Subject: Fidelity share balance download wrong. Submitted 11/1/25 2:08 pm PDT.

Quicken Kristina

Hello @Bob@45,

Thank you for letting us know you're seeing this issue. Was this mismatch a one-time problem, or are you seeing it every time you update your accounts? I'm glad to hear you were able to send a problem report on your 2nd attempt.

I look forward to your reply!

ha_amin

Most who have been following any threads related to Fidelity know that the download has not been working properly since at least August. Most also acknowledge that they have had to spend countless hours inputting missing transactions, correcting cash balances, etc…

Since Kristina has been helpful. Can you explain the price increase announcement that we just got, and justify it, when the product is not working?

Thank you.

Bob@45

Was this mismatch a one-time problem, or are you seeing it every time you update your accounts?

I didn't get a pop-up during the OSU (download ran normally, no errors, no transactions), but prompted by your question I did attempt a share count reconcile, and the mismatch is still there.

Bob@45

@ha_amin asked,

Since Kristina has been helpful. Can you explain the price increase announcement that we just got, and justify it, when the product is not working?

Maybe they hired a QA person to test future releases, and need us to pay his salary?

Bob@45

@Quicken Kristina

FYI, reinvested dividend for Verizon (VZ) looked fine this morning. After I did an Accept All, the ReinvDiv applied nicely, but then the Securities Comparison Mismatch popped up.

I'm guessing that will pop up each and every time I get a download that modifies my share count in any investment in this account.

That's a minor issue, especially since Quicken's share count is correct. It's an error either in the Fidelity download, or perhaps in information stored in one of the intermediary systems.

Do you know anyone within the Quicken force that can determine where the bad share count comes from? If it's not coming from Fidelity to an intermediary system, then there's no benefit to my calling Fidelity to have them track it down.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear that the reinvested dividend looked fine and applied properly.

Is the security mismatch happening only for that account? Does it trigger for any download that changes your share balance, or only for reinvested dividends?

Thank you!

Bob@45

Yes, the security mismatch is only for this one account and only for this one obsolete security (the stock no longer exists since the company was bought out by a private equity firm).

I suspect it will trigger for any download that changes any share balance, but I haven't had one other than reinvested dividends since my reauth. I've just placed a one-share buy order that should execute on Monday, so I should be able to confirm whether that triggers it by Tuesday.

Quicken Kristina

Thank you for your reply,

Please let me know what you find out on Tuesday!

Bob@45

@Quicken Kristina I bought the one share, and things look normal before I apply the transaction.

I click Accept All, that transaction applies correctly, and yes, the Mirati Therapeutics "Securities Comparison Mismatch" pops up. So Quicken check and finds this mismatch any time any share count changes in this account. And again, Mirati is no longer a public company. There is no public stock with that name. Zero shares in Quicken is correct. It's the Shares Reported that is wrong, and that only started being wrong after I did my Fidelity reauth.

Then did Report a Problem. Category = Bank download/ Transactions Errors. Subject: Fidelity share balance download wrong. Submitted 11/11/25 11:29 am PST.