I have received no new transactions since October 18th from any of my First Tech FCU accounts. Quicken reports no errors. Please investigate. Are there any detailed logs I can see to help troubleshoot?
Hello @Nathan E,
Thank you for reaching out! To answer your question, you can view the logs by navigating to Help>Show Logs in Finder.
To help troubleshoot, I recommend that you start by following the steps in this article on missing transactions/transactions not downloading: https://www.quicken.com/support/im-missing-some-transactions-or-new-transactions-did-not-download-my-bank-quicken-mac/#section-windows-2
I hope this helps!
Thank you. I followed the steps to have all transactions downloaded and performed account update and no new transactions got downloaded. I looked in the log files and didn't see any obvious errors. How should I proceed now? FYI I see all my transactions when using app.quicken.com. I think this means you are getting them from my credit union correctly but my local Mac Quicken is not.
Thank you for your reply,
Since that troubleshooting did not correct the issue, I recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
I apologize that I could not be of more assistance!
Will do, thanks.
