Fidelity Trust account not updating [Edited]

Question

How can I correct the amount in my Fidelity Trust Account.  It is not updating?

Quicken Anja · Answer

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!

Quicken Anja · Answer

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Quicken Anja · Answer

Hello @stevenhyman1781,

Thanks for reaching out! To better understand what’s happening, could you please provide a few more details?

* Are you receiving any specific error codes or messages when attempting to update?
* Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
* Have you attempted any troubleshooting steps so far? If so, what were they?
* Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
* Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
* Is the account balance not updating at all, or are specific transactions missing or incorrect?
* When did you first notice the issue?

This information will help us narrow down the cause and determine next steps.

Thank you!