Setting up Edward Jones Accounts

Question

I am using Quicken Classic on a windows 11 computer.  I am trying to add Edward Jones accounts.   I get to the screen where it "sees" all the accounts to add and then when I go to NEXT, it brings up a screen saying Please Enter Your Passwords, with no place enter the passwords?  So I am unable to add the accounts?

ianschneid · Answer

I believe my download is set up because I was able to download excel sheets and I tried switch to Direct Connect.  Same result…..

splasher · Answer

I don't know if it has anything to do with your issue, but you have to "turn on" the ability to download from Edward Jones on their website.  It has been a long time since I did that, so I don't remember exactly how, but the EJ help folks are good.

Also, make sure that you are setting up Direct Connect downloads and not Express Web Connect.