Netspend not downloading

Mike Brugler
Mike Brugler Quicken Windows Subscription Member ✭✭
edited November 5 in Download, Add/Update Accounts (Windows)

After working fine for a long time, I've been having an issue connecting with Netspend using OSU for about a month now. I think it's about time Quicken fixes this problem.

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Mike Brugler,

    Thanks for sharing your experience. Upon checking your account on our end, it looks like you're encountering an internal FDP-106 (CC-506) error, which typically happens when Quicken is unable to identify which account at your financial institution the downloaded information belongs to.

    Please review this support article for CC-506 that outlines next steps, including updating Quicken to the latest release, refreshing account information, and carefully deactivating/reactivating accounts so Quicken can properly “discover” them.

    You can follow those instructions to try to resolve the issue. If the problem persists after that, then as stated at the bottom of the article, please contact Quicken Support directly for further assistance. Our support agent will need to collect and review your log files and escalate if needed.

    Thank you!

    -Quicken Anja
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