When I input transactions manually, they are disappearing. I have tried many times.

Merrigold_5
Merrigold_5 Quicken Windows Subscription Member
in Errors and Troubleshooting (Windows)

I have used Quicken for many years & the older versions worked very well. I had to get a new computer in April 2025 & got the Quicken subscription. (Wish I could have the old versions back — they worked so much better!!!) Many entries were duplicated, so it threw the balance totally off. Now I'm trying to enter transactions manually & they are disappearing every time I enter them over & over again!! This "updated" Quicken has been nothing but frustrating.

Tagged:

Answers

  • The Keeper
    The Keeper Quicken Windows Subscription Member ✭✭✭✭

    See if these steps help:

    Step 1: Check Which Register View You’re In

    Sometimes new transactions appear filtered out.

    1. Open the affected account register.
    2. Look above the transaction list for filters:
      • Date range (make sure it’s “All Dates”).
      • Type (should be “All Transactions”).
      • Status (should not be filtered to “Downloaded” or “Unreconciled”).
    3. Try clicking Reset Filters if available.

    Step 2: Turn Off Automatic Cloud Sync

    Newer Quicken versions often overwrite or remove manual entries during sync.

    1. Go to Edit > Preferences > Mobile & Web.
    2. Uncheck “Sync to Quicken Cloud” (if it’s on).
    3. Click OK, then restart Quicken.

    This stops Quicken from “correcting” (i.e., deleting) manual transactions based on online data.

    #################

    Step 3 may not apply if you are not dowloading transactions - sometimes after migration or installation of the subscription version, Quicken may think an account is still linked (even if you never intended it). That’s why it’s still worth checking Tools → Account List just once:

    • If the Transaction Download column says “No”, you’re good — skip Step 3 entirely.
    • If it says “Yes” for any reason, then click Edit → Online Services → Deactivate to make sure Quicken stops trying to sync.

    #################

    Step 3: Check for Account Linking Problems -

    If an account is still linked to your bank feed, Quicken may auto-match and then delete duplicates.

    1. Go to Tools > Account List (Ctrl+A).
    2. Find the affected account and look under Transaction Download.
    3. If it says “Yes (Direct Connect/Express Web Connect)”, click Edit > Online Services tab > Deactivate.
    4. After deactivating, enter a test transaction manually to see if it stays.

    Step 4: Rebuild File Validation

    Corruption from data migration can cause missing entries.

    1. Go to File > Validate and Repair File.
    2. Check Validate File, then click OK.
    3. When it finishes, open VALIDATE.LOG (Quicken will show where it’s saved).
      • Look for lines mentioning “Damaged transaction” or “Deleted damaged data record.”

    If it found errors, try entering a new transaction again.

    Step 5: Fix Duplicate Balances

    Once the disappearing issue is fixed:

    • Sort the account by Date.
    • Look for duplicates (especially from the migration or download process).
    • Delete or correct them manually.

    Then reconcile the account using Ctrl+R.

Categories