When I input transactions manually, they are disappearing. I have tried many times.

Merrigold_5

I have used Quicken for many years & the older versions worked very well. I had to get a new computer in April 2025 & got the Quicken subscription. (Wish I could have the old versions back — they worked so much better!!!) Many entries were duplicated, so it threw the balance totally off. Now I'm trying to enter transactions manually & they are disappearing every time I enter them over & over again!! This "updated" Quicken has been nothing but frustrating.

The Keeper

See if these steps help:

Step 1: Check Which Register View You’re In

Sometimes new transactions appear filtered out.

1. Open the affected account register.
2. Look above the transaction list for filters:
   • Date range (make sure it’s “All Dates”).
   • Type (should be “All Transactions”).
   • Status (should not be filtered to “Downloaded” or “Unreconciled”).
3. Try clicking Reset Filters if available.

Step 2: Turn Off Automatic Cloud Sync

Newer Quicken versions often overwrite or remove manual entries during sync.

1. Go to Edit > Preferences > Mobile & Web.
2. Uncheck “Sync to Quicken Cloud” (if it’s on).
3. Click OK, then restart Quicken.

This stops Quicken from “correcting” (i.e., deleting) manual transactions based on online data.

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Step 3 may not apply if you are not dowloading transactions - sometimes after migration or installation of the subscription version, Quicken may think an account is still linked (even if you never intended it). That’s why it’s still worth checking Tools → Account List just once:

• If the Transaction Download column says “No”, you’re good — skip Step 3 entirely.
• If it says “Yes” for any reason, then click Edit → Online Services → Deactivate to make sure Quicken stops trying to sync.

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Step 3: Check for Account Linking Problems -

If an account is still linked to your bank feed, Quicken may auto-match and then delete duplicates.

1. Go to Tools > Account List (Ctrl+A).
2. Find the affected account and look under Transaction Download.
3. If it says “Yes (Direct Connect/Express Web Connect)”, click Edit > Online Services tab > Deactivate.
4. After deactivating, enter a test transaction manually to see if it stays.

Step 4: Rebuild File Validation

Corruption from data migration can cause missing entries.

1. Go to File > Validate and Repair File.
2. Check Validate File, then click OK.
3. When it finishes, open VALIDATE.LOG (Quicken will show where it’s saved).
   • Look for lines mentioning “Damaged transaction” or “Deleted damaged data record.”

If it found errors, try entering a new transaction again.

Step 5: Fix Duplicate Balances

Once the disappearing issue is fixed:

• Sort the account by Date.
• Look for duplicates (especially from the migration or download process).
• Delete or correct them manually.

Then reconcile the account using Ctrl+R.