Split Transactions Sync Issue

Question

Recently when I sync my quicken windows mobile and web any split transactions are coming over as uncategorized.

Quicken Anja · Answer

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!

Quicken Anja · Answer

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Quicken Anja · Answer

Hello @pushingsteel,

Thanks for reaching out! A few clarifying questions so we can investigate:

* Are the split transactions coming over uncategorized from mobile/web to desktop, or from desktop to mobile/web?
* When did you first notice this issue started?
* Have you tried any troubleshooting so far, and if so, what steps?

This will help us narrow down the cause and provide guidance.