RBC credit card download issue?

Microfiche

Anyone have issues with downloading credit card transactions?

I couldn't figure out at the start what was happening, it showed the account was WAY out of balance. After checking the downloaded files, it looks like maybe they screwed something up in programming and the <LEDGERBAL><BALAMT> is being exported as positive rather than negative? i.e. It is showing as if they owe me the balance rather than the other way around.

I restored from backup and tried again, but same thing. That's when I looked at the QFX file.

Quicken Anja

Hello @Microfiche,

Thank you for sharing these details—especially inspecting the QFX file. Since the <LEDGERBAL><BALAMT> field is coming through with the incorrect sign in the QFX itself, that confirms the issue is on the financial institution’s side. QFX files are generated and provided directly by the financial institution, and Quicken only reads and imports the data we’re given.

Because of that, the best next step is to contact RBC support and report the incorrect ledger balance formatting in the QFX export so they can correct it on their end.

If you’d like, you can reference what you found (positive vs. negative balance in <BALAMT>) when you reach out, as that will help them pinpoint the issue faster.

Feel free to update the thread if you receive any new information—it may help others who are seeing the same behavior.

Thank you!

GordW

I have a similar issue with Quicken for Mac. When downloading and importing the .qfx file I end up with the last 30 days worth of transactions being duplicated.
I called RBC and spoke to someone and while she was not aware of the issue, she spoke to her Level 2 support, who explained it has to do with the major change to the downloads section they implemented last week. RBC say they are aware of the issue and are working to resolve. No ETA on when things will be resolved.
Sounds all too familiar…. do a major update then try and fix what was broken during the update. Isn't that what beta testing is for? Grrr.

dougsmith

Same issue here with RBC. Keep getting duplicates and positive/negative balance issues during reconciliation.

Quicken Anja

https://community.quicken.com/discussion/comment/20520360#Comment_20520360

Hello @GordW,

Thank you for sharing these details. It’s very helpful to know that RBC Level 2 support has confirmed the issue on their end following the recent updates to their downloads system, and that they are actively working on a fix.

We appreciate you taking the time to reach out to RBC and reporting back here, as it will help other users experiencing the same behavior to be informed.

Thank you!