QM DODGX Price History Scrambled?

williamhouk3

DODGX split their MF late-Oct… but yesterday the downloaded history went bonkers, inserting some post-split prices into the higher-valuation history record… causing a saw-tooth overall valuation over time…

Anyone else seeing the same thing? ( I created a .csv file to upload the correct history as a work-around… but shouldn't have to… ? )

audreytx1

Yes, DODGX price history is a mess. I did correct about month and a half manually that was in error. But when I reopened Quicken more errors appeared creating a sawtooth over a whole year! I'm hoping the downloaded prices gets fixed before too long. So I'm not doing anything else.

Interesting too - I did not notice weird sawtooth pattern until yesterday even though the split occurred on Oct 27.

Oh - and husband pointed out that the wrong price was only on Fridays which is when much older data gets updated.

williamhouk3

Thanks Audrey - EXACTLY what I was seeing… and it was a recent issue, as you stated it only started 1-2 days ago (Nov 5-6)

You're right; the wrong price always showed up on historical Friday's, creating that weird sawtooth…

James CA

I have the same problem. It affects DODBX and DODGX funds. The problem started after the stock splits that occurred in October. The post-split price is now applied to quotes for the month prior to the split and intermittently on Fridays for at least a year prior to the split. So the valuations for my stock portfolios are often incorrect over the past year or so.

I spoke to Quicken support. The agent told me he wanted to look into some aspect of this and would call me back in about an hour. I never received the promised call and have no idea whether anyone at Quicken is actually looking into this.

I wonder if this affects other recent stock splits or only the Dodge and Cox fund splits.

Quicken Kristina

Hello @James CA,

Thank you for letting us know you're seeing this issue. I sent you a DM. To view it, please click the envelope icon near the upper right.

Thank you!

Chris Anderson

Hi Kristina, did you find a resolution to this issue that you could share? I'm having the same problem with the historical quotes of DODGX.

Thanks!

Quicken Kristina

Hello @Chris Anderson,

Thank you for reaching out. For this issue, I recommend that you contact Quicken Support directly for further assistance, as they have access to tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance! 

James CA

I had a lengthy call with Quicken support yesterday about this issue. It was somewhat awkward to discuss because the support person then had to communicate separately during the call with some back office group (programming and something or other) about the problem. So I couldn't talk directly with the people who would have to actually fix the issue. Thus I wasn't clear on what the Quicken back office team understood or thought about the issue. There was no promise that Quicken was going to fix the issue or when it might fix it.

The only solution that was offered at this time was to manually correct the quotes or to download quotes from a CSV file which each user would have to create from somewhere. I created a file from the Nasdaq web site, but the file would not import. (the import screen said the headers were not correct, but they were listed exactly as the Quicken screen said they should be.)

It was unclear from the conversation yesterday whether the incorrect pricing is occurring only with Dodge and Cox Funds or whether it is affecting other splits also. I know it affects Dodge and Cox Balanced, Stock, and International funds. Are other splits being affected with alterations of pre-split pricing?

Overall, the experience was disappointing not knowing what exactly those who have to fix the problem understood about the issue. No hint of when something might be done and no promise of any updates or feedback at any point on the issue. Maybe someone else has some ideas.

Quicken Kristina

Thank you for the follow-up,

I checked the ticket from your contact with Support. The issue was escalated via CTP-15585. There are no new updates. The ticket is open and in work, no ETA.

Thank you!

(CTP-15585)