Fidelity "The page you requested is currently unavailable. Please try again later" error

System

This discussion was created from comments split from:

Fidelity transactions not downloading (QWin)

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joecoolfiftyfive

Similar story to TQ in trying to fix the issues. At some point my account was removed from online. Every time I try to restore online services I get the web page that says "The page you requested is currently unavailable. Please try again later." I can log into my Fidelity account with no problem but Quicken will not add the account to online services. My other investment, credit card, and back sites update just fine.

leishirsute

https://community.quicken.com/discussion/comment/20520575#Comment_20520575

I've had this happen a couple of times and retrying was what worked for me. I wonder if it's a weekend maintenance outage for the Quicken connection on the Fidelity side.

joecoolfiftyfive

guess i'll keep trying been doing it every couple days for nearly a month ;-)

leishirsute

@joecoolfiftyfive That seems to be a different issue then. I just needed to retry later on the same day to get a successful connection. Have you tried adding an account instead of activating an existing account? It seem to go through slightly different logic but ends up with a link displays that shows all the accounts. Make a backup first.

joecoolfiftyfive

yes have tried both ways without success

Quicken Kristina

Hello @joecoolfiftyfive,

Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information. Are the accounts you're trying to connect regular Fidelity accounts or Fidelity NetBenefits accounts? Have you tried pausing any browser extensions you have active? Have you tried temporarily setting a different browser as your default browser? If you use a VPN or anti-virus, you may want to try pausing them when authorizing your accounts.

I look forward to your response!

joecoolfiftyfive

It's a regular fidelity that has connected for 8 years without a problem. After the software update in early October it stopped updating. At some point with me trying to connect the fidelity accounts were deactivated to try and reset the account. Since that time I have been unable to to activate the online with Fidelity. I have tried Firefox, Chrome, and Brave browsers. I have tried with VPN turned on but mostly off. I talked with Fidelity support and they said Quicken was close to fixing it all, that was around 10/29. So far nothing works.

Quicken Kristina

Thank you for your reply,

Since you're encountering this issue with Fidelity and not Fidelity NetBenefits accounts, the issue you're encountering is different from the issue discussed in the Mac thread you posted on.

Since you already contacted Fidelity about the error you're seeing on their website, and they didn't help correct the issue, I recommend that you contact Quicken Support directly for further assistance with this issue. They have access to tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!