Ctrl - About Quicken, More info...broken

davidmarketing
davidmarketing Member ✭✭✭✭
in Errors and Troubleshooting (Windows)

I was trying to see more information on my data account and tried ctrl-About Quicken and then "More info". This feature works on my old laptop with R63.21.

With R64.35, Quicken freezes with no error message.

David

Comments

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited November 10

    I just now tried CTRL-About Quicken and More Info, and while it was a bit slow (a couple of seconds) it worked correctly for me, and I'm running R64.35 also.

    SO, where is your Q data file stored? And, have you tried Validating the file?

    BTW, I'd never looked at this previously, and there's a LOT of useful info there. I'm going to create an IDEA to make it printable.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • cyberphile
    cyberphile Member ✭✭✭✭

    I get the same Quicken freeze with a R64.30 version.

  • Rocket J Squirrel
    Rocket J Squirrel Quicken Windows Subscription SuperUser ✭✭✭✭✭

    I'd never noticed this before, but More Info, in the System Info section, says I'm using McAfee VirusScan. I am not. I wonder where it got that idea.

    Quicken user since version 2 for DOS, as of 2025 using QWin Premier (US) on Win10 Pro & Win11 Pro on 2 PCs.

  • q_lurker
    q_lurker Quicken Windows Subscription SuperUser ✭✭✭✭✭

    @Rocket J Squirrel Mine says same. I'm not either. Might there be some virus scanner 'internal' to Quicken?

  • davidmarketing
    davidmarketing Member ✭✭✭✭

    I waited over 5 minutes and it's still frozen with a new laptop. Customer Service recommended that I reinstall Quicken, but I will wait for the next software update to see if this is fixed. It's not a big issue given all the other issues.

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