Voya Institution Plan Integration

gtamm
gtamm Quicken Windows Subscription Member ✭✭
edited November 11 in Errors and Troubleshooting (Windows)

Anyone else having an issue with Voya downloads of portfolio information.

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @gtamm,

    Thank you for posing this question.

    Can you provide more information and let us know exactly waht you are seeing?

    • Are quotes not updating?
    • Are you not getting any information downloaded/updated at all?
    • Are you receiving any error messages?

    Additionally, screenshots may be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you.

    Quicken Alyssa

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  • gtamm
    gtamm Quicken Windows Subscription Member ✭✭

    Here is a screen shot.

    image.png
  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @gtamm,

    Thank you for following up and providing additional information.

    You will need to contact Voya Institutional Plan Services for further assistance. Their contact info can be found at the bottom of the screenshot you provided.

    Let us know how it goes!

    Quicken Alyssa

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