Why can't I get updates anymore from my Enfield Community Federal Credit Union?

lindageng28

On or around November 3, 2025 my quicken stopped updating my Enfield Community Federal Credit Union accounts, I have 3. It keeps giving me error CC-502 and says that their web site is unavailable and to try again in a few hours. I called the credit union and they are not having any problems. I tried resetting the account and that did not work. I am on Windows and my Quicken release is R64.35 which I downloaded on October 25, 2025. I am not having trouble with my other accounts. Please help.

Quicken Anja

Hello @lindageng28,

Thanks for reaching out!

A CC-502 error indicates that Quicken is unable to connect to the financial institution due to maintenance or temporary issues on the bank’s servers—specifically the servers Quicken connects through, which can differ from what you see when logging in directly on their website. So it’s still possible for the credit union’s website to appear fully functional while Quicken encounters this error.

For reference, please refer to this support article on this issue.

A few key points from that guidance:

• Please avoid deactivating/reactivating the accounts, as that can sometimes create additional issues with this error type.
• Even though you can sign in on the bank’s website, CC-502 usually means the financial institution servers that Quicken uses are undergoing maintenance or temporarily unavailable.
• If the issue continues after one business day, the next best step is to contact Quicken Support, as they may need to review your log files for escalation.

Thank you!

Quicken Anja

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!