PayPal CC-501

Sparksnorthern
Sparksnorthern Quicken Windows Subscription Member ✭✭
edited November 17 in Download, Add/Update Accounts (Windows)

Hasn't worked in weeks. Have sent logs to Quicken but no response.

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Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Sparksnorthern,

    Thank you for sharing what you are experiencing with us. Thank you for posting two separate discussions. This helps us keep the Community organized.

    When you submit log files, you do not receive a response from those submissions. I do have the same follow-up questions for you here.

    • I am unable ot see any connection attempts to PayPal. Have you tried connecting today?
    • Can you provide a screenshot of the error you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thanks again.

    Quicken Alyssa

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  • Sparksnorthern
    Sparksnorthern Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20522738#Comment_20522738

    Hi Alyssa, see below and thank you. I will resubmit another log to see if this shows up on your end.

    ppcc501.JPG
  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Sparksnorthern,

    Thank you for providing additional information.

    I have some follow-up questions for you.

    • What account type is the affected account?
    • Is your web browser up-to-date?
    • Did anything happen around the same time you started getting this error?
      • Like, a Quicken software update, Windows update, or computer issues?

    Let's try severing the connection and reestablishing it.

    To do this:

    1. Save a Backup. Steps can be found in this article if needed.

    2. Disconnect ALL PayPal accounts in Quicken. Here are the steps on how to do that.

    3. Revoke Quickens Third-Party Access from the PayPal website.

    4. Add accounts back into Quicken

    Once back in Quicken, you will want to make sure you choose the "LINK to existing" option for any of the accounts that were already in Quicken.

    Let me know how this goes.

    Quicken Alyssa

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  • Sparksnorthern
    Sparksnorthern Quicken Windows Subscription Member ✭✭

    Resolved after following steps above. This thread can be closed.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Sparksnorthern,

    So happy to hear the steps resolved this issue, and thank you for coming back to update me.

    If you need more help, don't hesitate to reach out.

    Thanks again!

    Quicken Alyssa

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