CC-503 Ally Bank with correct credentials

asbullock5201

I've been getting the CC-503 error for the last few weeks and I can't update any transactions from Ally Bank. I've checked and double checked and triple checked my user name and password. I've Changed my password and continued to recheck to make sure I'm entering the correct information and I'm still getting the error saying "Oops. Did you mistype your login?" I've tried all the suggestions I could find in the community pages to no avail. I've been using Quicken for at least 20 years and have never come across a problem so difficult to figure out and fix. I'm using Quicken Classic Business and Personal for Windows, version R64.35, build 27.1.64.35.

Please help! The last thread for this issue was closed without resolution!

Quicken Anja

Hello @asbullock5201,

Thanks for reaching out!

This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

We apologize for any inconvenience in the meantime! Thank you.

asbullock5201

I'm surprised that this is still a "known issue that has been escalated internally" with no ETA on resolution given that the issue has been know for more than a year.

Quicken Anja

@asbullock5201 Thanks for following up!

I definitely understand how frustrating connection issues can be. Just to clarify, the current Alert we’re referencing was opened recently (10/13/25), and the ongoing investigation is specific to the current behavior we’re seeing with AllyBank.

Even so, I know that doesn’t make the wait any less inconvenient. While we don't have an ETA available, our teams are actively working to get this resolved. In the meantime, the Alert will be updated as soon as new information becomes available.

Thank you for your continued patience while this is being worked on.

griesina

I'm having this issue with Ally Bank downloads also. Is there any update on when this will be resolved?

Quicken Anja

Hello @griesina,

Thanks for chiming in and letting us know you’re experiencing this as well.

At this time, the Ally Bank CC-503 issue is still under active investigation, and we don’t yet have an ETA for resolution. Our teams are continuing to work with our service provider and Ally Bank to identify and address the root cause.

Please be sure to bookmark the Community Alert so you’ll receive updates as soon as new information becomes available.

We appreciate your patience while this is being worked on.

NitDawg

Like sand through the hour glass…2 months later…

Quicken Anja

Hello @NitDawg,

I completely understand how frustrating the wait has been.

At this time, the Ally Bank CC-503 issue is still under active investigation, and we unfortunately don’t have an ETA to share yet. The Community Alert will be updated as soon as new information becomes available, so we recommend bookmarking it for the latest updates.

Thanks for your continued patience while this is being worked on!